About Zopa
Zopa is a pioneering financial service company founded in 2005 as the first peer‑to‑peer lending business. In 2020 we launched Zopa Bank, redefining the banking experience with a customer‑centric, digitally driven approach. Our ambition is to move finance forward by empowering people and teams to innovate, learn quickly, and create lasting value.
Team & Focus
The Membership & Growth team forms part of the Product Enablement tribe. We build and maintain the core customer data services that underpin every product across the bank – from identity verification and income checks to marketing preferences and cross‑sell analytics. Our work touches all product lines and requires close collaboration with engineering, product, data, privacy, and marketing.
A Day in the Life
- Shape the strategy, own and prioritise the roadmap for core customer data services across Zopa
- Collaborate with engineers to improve system resilience and evolve legacy services
- Partner with product teams to understand data needs and challenges
- Identify opportunities to solve multiple problems with scalable, reusable solutions
- Balance technical improvements with clear business value and outcomes
- Work cross‑functionally with data, privacy and product marketing on initiatives
- Support key business priorities such as cross‑sell by improving data quality and accessibility
- Act as the connective tissue between teams, joining the dots across different product needs
About You
- Product management experience and comfort owning and delivering roadmaps
- Experience with backend services or platforms and understanding of system operations
- Strong systems thinker able to model component interaction and scaling
- Technically minded with a focus on business impact
- Proactive, curious, and driven to learn and build deep domain expertise
- Comfortable working across legacy and modern systems
- Skilled stakeholder management and prioritisation across competing needs
- Passion for enabling others and motivated by broader impact beyond user‑facing features
Bonus Skills
- Experience with customer data, privacy or regulatory considerations such as GDPR
- Exposure to cross‑sell or growth‑focused initiatives
- Experience working in scaling organisations
Working Conditions
Hybrid role – 2–3 days per week in our London office and the option to work from abroad for up to 120 days a year, subject to right to work in the chosen country.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities and have a DE&I forum dedicated to making a difference. Our approach to DE&I is reflected in our hiring process – please let us know if you require reasonable adjustments.
Recruitment Process
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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