At a Glance
- Tasks: Lead complaints operations and manage a team to ensure regulatory compliance.
- Company: Join Zopa Bank, a dynamic fintech with a customer-centric approach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on quality and data-driven decisions.
- Why this job: Make a real impact in a scaling fintech while driving improvements.
- Qualifications: Experience in complaints management and strong leadership skills.
The predicted salary is between 46300 - 52800 £ per year.
Zopa Bank is seeking a Complaints Manager to lead day-to-day complaints operations and DSAR activity.
You will manage a team, ensure regulatory compliance, and drive improvements across the function.
The role emphasizes quality, data-driven decisions and stakeholder collaboration in a hybrid London setting.
You’ll work closely with the Head of Complaints, support continual improvement, and help maintain Zopa’s customer-centric approach in a scaling fintech environment.
#J-18808-Ljbffr
Head of Complaints & Regulatory Excellence employer: Zopa Bank
Zopa Bank is an excellent employer that values flexibility and work-life balance, offering a hybrid role that allows you to work remotely while also fostering collaboration in our Manchester office. With a strong commitment to employee growth, we provide ongoing training and development opportunities within a supportive and diverse team environment. Join us to be part of a forward-thinking bank that prioritises exceptional customer service and employee satisfaction.
