Zopa Bank seeks an experienced Head of Complaints to lead a high-impact, multi-product complaints function within our digitally-led bank. You will set direction, build controls, and shape AI-enabled transformation to ensure fair, compliant outcomes.
You'll work across Product, Operations, Risk and Compliance, balancing innovation with rigorous customer outcomes while guiding a leadership team through change in a fast-growing fintech environment.
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Head of Complaints & Customer Trust — AI-Enabled Ops employer: Zopa Bank
Zopa Bank is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, you will have access to continuous learning opportunities and cutting-edge tools to enhance your skills in treasury management. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while contributing to meaningful financial solutions.
