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- Tasks: Lead fraud prevention strategies to protect customers and enhance their banking experience.
- Company: Zopa Bank is redefining finance with a customer-first approach since 2005.
- Benefits: Enjoy flexible working, including remote options and a vibrant new office in Canary Wharf.
- Why this job: Join a top UK workplace and make a real impact in the world of finance.
- Qualifications: Expertise in fraud prevention and strong analytical skills are essential.
- Other info: Diversity is celebrated here; bring your unique self to work!
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Fraud Strategy Lead role at Zopa Bank
Join to apply for the Fraud Strategy Lead role at Zopa Bank
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We\’re looking for a Fraud StrategyLead to join our mission to make money work better for millions of customers. In this pivotal role, you\’ll be at the forefront of protecting our customers and Zopa from fraud while ensuring we deliver the seamless, human experience we\’re known for.
You\’ll lead our fraud prevention strategy across our entire product ecosystem – from current accounts and loans to savings, credit cards, and car finance and via our Zopa mobile banking app and web. This is your chance to shape how a modern bank thinks about and tackles fraud in an increasingly digital world.
As our Fraud Strategy Lead, you\’ll be the architect of our fraud defence strategy, working directly with our Director of Fraud to keep our customers safe while enabling our business to grow boldly.
A Day In The Life
- Strategic Leadership – Design and deliver exceptional fraud prevention strategies that protect both our customers and Zopa, balancing security with the seamless experience our customers love
- Build and maintain our fraud risk framework, ensuring we stay within fraud budget while supporting ambitious business growth
- Act as Zopa\’s fraud subject matter expert, advising stakeholders on emerging trends, regulatory changes, and industry best practices
- Support the business in the roll out of new products/process
- Cross-functional Impact – Partner with Product, Tech, Operations, and Risk teams across both First and Second Lines of Defence to embed fraud prevention and detection into everything we build
- Transform fraud insights into actionable strategies, working with data to identify best in class fraud strategies and create enhanced controls
- Champion industry collaboration, building and maintaining strong networks and partnerships to keep Zopa at the forefront of fraud prevention
- Hands-on Delivery – Deep dive into fraud performance across all products, identifying risks and opportunities for enhancement
- Conduct root cause analysis to uncover emerging threats and drive continuous improvement
- Develop roadmaps for control enhancements and oversee their delivery
- Ensure our fraud strategies and controls meet current and future regulatory requirements; including the accurate submission of regulatory reporting
About You
- You\’re a fraud prevention expert who thrives on solving complex problems and turning challenges into opportunities. You combine strategic thinking with hands-on delivery, and you\’re energised by working in a fast-paced, collaborative environment.
- Proven track record of defining and delivering fraud prevention strategies across first party fraud, third party fraud, and Authorised Pushed Payment fraud and Account Takeover
- Experience working in financial services or consultancy, with deep expertise in fraud detection and prevention
- Strong analytical skills with the ability to generate insights from data and communicate them to diverse audiences
- Excellence in stakeholder management – you can navigate competing priorities and manage expectations under pressure
- Love working collaboratively with cross-functional teams to solve complex problems
- Can translate technical fraud concepts into clear, actionable insights for non-technical audiences
- Have experience optimising operational processes to enhance fraud frameworks
- Are passionate about protecting customers while enabling great experiences
We\’re on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You\’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
- Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Financial Services, IT Services and IT Consulting, and Banking
Referrals increase your chances of interviewing at Zopa Bank by 2x
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Fraud Strategy Lead employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Strategy Lead
✨Tip Number 1
Familiarise yourself with Zopa's unique approach to banking and their commitment to customer experience. Understanding their values and how they differentiate themselves in the financial sector will help you align your answers during interviews.
✨Tip Number 2
Network with current or former employees of Zopa, especially those in fraud prevention roles. They can provide valuable insights into the company culture and the specific challenges faced in the Fraud Strategy Lead position.
✨Tip Number 3
Stay updated on the latest trends and technologies in fraud prevention. Being knowledgeable about emerging threats and innovative solutions will demonstrate your expertise and passion for the role.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you've successfully implemented fraud prevention strategies. Highlighting measurable outcomes will showcase your ability to drive results in a similar role at Zopa.
We think you need these skills to ace Fraud Strategy Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Fraud Strategy Lead position. Tailor your application to highlight how your skills and experiences align with Zopa's mission and the specific challenges they face in fraud prevention.
Craft a Compelling CV: Your CV should clearly showcase your experience in fraud prevention, particularly in financial services. Use quantifiable achievements to demonstrate your impact in previous roles, such as successful strategies you've implemented or improvements in fraud detection rates.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and Zopa's vision. Discuss your strategic thinking and hands-on experience in fraud prevention, and how you can contribute to their goal of protecting customers while enhancing their banking experience.
Highlight Relevant Skills: Make sure to emphasise your analytical skills, stakeholder management abilities, and experience with cross-functional teams. Provide examples of how you've navigated complex problems and delivered effective fraud prevention strategies in your past roles.
How to prepare for a job interview at Zopa Bank
✨Understand Zopa's Vision
Before your interview, make sure you grasp Zopa's mission to redefine banking. Familiarise yourself with their customer-centric approach and how they aim to make finance work better for everyone. This will help you align your answers with their values.
✨Showcase Your Fraud Expertise
Be prepared to discuss your experience in fraud prevention strategies. Highlight specific examples of how you've tackled first-party and third-party fraud, and be ready to explain the impact of your strategies on previous organisations.
✨Demonstrate Analytical Skills
Zopa is looking for someone who can turn data into actionable insights. Prepare to discuss how you've used data analysis in past roles to identify fraud trends and improve prevention measures. Bring examples that showcase your analytical prowess.
✨Emphasise Collaboration
Since the role involves working with cross-functional teams, be ready to share experiences where you've successfully collaborated with different departments. Discuss how you navigated competing priorities and managed stakeholder expectations to achieve common goals.
