Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team investigating mule accounts and drive fraud prevention strategies.
- Company: Zopa Bank is redefining finance with a customer-first approach since 2005.
- Benefits: Enjoy flexible working, including remote options and a vibrant new office in Canary Wharf.
- Why this job: Join a top UK workplace and make a real impact in financial crime prevention.
- Qualifications: Experience in FinTech or digital banking with strong leadership and investigative skills required.
- Other info: Diversity is celebrated here; bring your full self to work!
The predicted salary is between 43200 - 72000 £ per year.
Fraud and Financial Crime – Mule Team Manager
Join to apply for the Fraud and Financial Crime – Mule Team Manager role at Zopa Bank
Fraud and Financial Crime – Mule Team Manager
Join to apply for the Fraud and Financial Crime – Mule Team Manager role at Zopa Bank
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As Zopa continues to grow, we remain committed to protecting our customers and platform from fraud and financial crime. We are seeking an experienced and capable Mule Team Manager to lead a team focused on investigating and addressing mule account activity.
The successful candidate will have hands-on experience in investigating mule accounts within a FinTech, digital bank, or fast-growing financial institution. Strong leadership abilities, oversight of Suspicious Activity Report (SAR) processes, and working knowledge of CIFAS principles and data-sharing protocols are essential. This role requires a collaborative approach, working across teams to support proactive measures and help maintain Zopa as a secure and trusted platform.
Reporting to the Head of Fraud & Financial Crime, this position plays a key role in supporting Zopa’s broader fraud and financial crime prevention strategy.
A Day In The Life
- Lead, coach, and develop the Mule Investigation Team to ensure high performance and collaboration.
- Oversee risk-based investigations and ensure SARs meet regulatory and quality standards.
- Drive Zopa’s mule disruption strategy and stay up to date on emerging fraud trends.
- Collaborate with internal teams and external partners (e.g. CIFAS, law enforcement) to enhance prevention and intelligence sharing.
- Act as an escalation point for complex cases and contribute to cross-functional risk management.
- Monitor team performance, report key insights to senior stakeholders, and support continuous improvement and audit readiness.
About You
- Essential
- Experience leading mule investigations within FinTech, digital banking, or a fast-growing financial institution.
- Strong understanding of mule typologies, financial crime risks, and prevention methods.
- Proven oversight of Suspicious Activity Reports (SARs) and NCA reporting.
- Working knowledge of CIFAS data sharing and its role in fraud prevention.
- Demonstrated leadership in building and managing high-performing teams.
- Strong investigative, analytical, and decision-making skills.
- Effective communicator with the ability to engage technical and non-technical stakeholders.
- Solid grasp of regulatory requirements, including PSR reimbursement policy and fraud prevention best practices.
- Desirable
- Experience with fraud detection tools, transaction monitoring, or data-led investigations.
- Engagement with industry bodies (e.g. UK Finance, CIFAS).
- Contribution to fraud strategy development in high-growth environments.
- Key Attributes
- Collaborative and trusted team player.
- Proactive, curious, and solution-oriented.
- Customer-focused with a strong sense of integrity and accountability.
- Resilient and adaptable in a dynamic environment.
We\’re on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You\’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
- Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Financial Services, IT Services and IT Consulting, and Banking
Referrals increase your chances of interviewing at Zopa Bank by 2x
Get notified about new Financial Services Manager jobs in London, England, United Kingdom .
Manager – Customer Transformation – Financial Services
London, England, United Kingdom 2 days ago
Senior Vice President, Global Head of RFP & Due Diligence – BNY Investments
London, England, United Kingdom 1 week ago
Senior Finance Manager – FP&A – Fashion, Home & Beauty
London, England, United Kingdom 3 months ago
Senior Finance Manager | Music Business | London/Hybrid
M&A Operations -Financial Services Operations – Senior Manager
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Senior Operational Client Relationship Manager (OCRM) & Project Manager – Director
London, England, United Kingdom 1 week ago
Finance Manager – Restaurants Division – Europe, Turkey and North Africa
London, England, United Kingdom 1 month ago
Corporate Finance Manager – PE-Backed Services
Manager, Global Mobility Services – Financial Services
UK Commercial Bank – Relationship Manager (VP) – North Region
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 23 hours ago
Financial Services Internal Audit Senior Manager
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
R00266507 Management Consulting Manager, Capital Markets – Teo
Old Windsor, England, United Kingdom 3 days ago
London, England, United Kingdom 1 month ago
M&A Manager – Corporate Finance – Industrials
Charities Manager (Finance and Operations)
M&A Operations -Financial Services IT – Senior Manager
London, England, United Kingdom 3 weeks ago
Greater London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 month ago
Risk Financial Services: Banking Financial – Manager
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Fraud and Financial Crime - Mule Team Manager employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud and Financial Crime - Mule Team Manager
✨Tip Number 1
Familiarise yourself with the latest trends in fraud and financial crime, particularly around mule accounts. Understanding current tactics used by fraudsters will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the FinTech and banking sectors, especially those involved in fraud prevention. Engaging with industry bodies like CIFAS can provide valuable insights and connections that may give you an edge in the application process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams effectively. Zopa values collaboration and high performance, so be ready to share specific examples of how you've led teams to success in previous roles.
✨Tip Number 4
Stay updated on regulatory requirements related to financial crime and fraud prevention. Being knowledgeable about SAR processes and CIFAS data-sharing protocols will show your commitment to compliance and risk management, which is crucial for this role.
We think you need these skills to ace Fraud and Financial Crime - Mule Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud investigation, particularly within FinTech or digital banking. Emphasise your leadership skills and any specific achievements related to managing teams or overseeing Suspicious Activity Reports (SARs).
Craft a Compelling Cover Letter: In your cover letter, express your passion for combating financial crime and how your background aligns with Zopa's mission. Mention specific experiences that demonstrate your ability to lead a team and collaborate across departments.
Highlight Relevant Skills: Clearly outline your understanding of mule typologies, financial crime risks, and prevention methods. Include any experience with fraud detection tools or data-led investigations, as these are crucial for the role.
Showcase Your Collaborative Approach: Zopa values collaboration, so be sure to mention instances where you've successfully worked with internal teams or external partners. Highlight your communication skills and ability to engage both technical and non-technical stakeholders.
How to prepare for a job interview at Zopa Bank
✨Understand Mule Account Activity
Make sure you have a solid grasp of what mule accounts are and the common typologies associated with them. Be prepared to discuss your experience in investigating such accounts and how you've tackled similar challenges in the past.
✨Showcase Leadership Skills
As a Mule Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams, coached individuals, and driven performance in previous roles, especially in high-pressure environments.
✨Familiarise Yourself with Regulatory Standards
Brush up on the relevant regulatory requirements, including Suspicious Activity Reports (SARs) and CIFAS principles. Being able to discuss these in detail will show that you're well-prepared for the role and understand the compliance landscape.
✨Emphasise Collaboration and Communication
Zopa values teamwork and effective communication. Be ready to share examples of how you've collaborated with cross-functional teams or external partners to enhance fraud prevention strategies and share intelligence.
