Data Analyst, Collections

Join to apply for the Data Analyst, Collections role at Zopa Bank. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank, a bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance and empowering everyone to aim high every day.

The Opportunity

We’re looking for a curious and detail-oriented Data Analyst to join our collections team. You’ll play a key role in supporting Zopa’s collections operations by running and improving processes, generating insights, and ensuring we have the right data and MI to make smart decisions. You’ll use your technical skills in SQL, Python, and Excel to deliver accurate, valuable analysis that helps us better support our customers and improve outcomes.

What You’ll Be Doing

• Executing and improving existing team processes, ensuring quality and consistency.
• Using SQL to extract and prepare data for stakeholders across the business.
• Performing analysis within a defined scope using Python and Excel, validating outputs and clearly communicating findings.
• Applying problem-solving and investigative skills to identify issues and propose practical solutions.
• Owning and coordinating key team processes, including generating reports, MI, and data-driven controls.

About You

• You’re comfortable working with SQL, Python, and Excel, and you enjoy applying these tools to solve business problems.
• You deliver analysis with accuracy and attention to detail, and you take sensible steps to validate your work.
• You’re curious, proactive, and always looking for ways to improve processes or make things work better.
• You take ownership of your work and escalate issues when needed, while striving to build your skills and knowledge further.
• You understand how business metrics, product performance, and system architecture relate to your analysis.
• You can prioritise tasks with your manager, follow an agreed plan, and maintain momentum to deliver on time.
• A self-starter with a growth mindset – you ask questions, seek feedback, and are eager to learn.
• A problem solver who can spot when something doesn’t look right and enjoys digging into the data.
• A collaborator who shares knowledge and works effectively with others to get things done.
• Someone who cares about the detail, but also sees the bigger picture of how your work supports Zopa’s customers and mission.
• A bonus if you have current or recent fintech, finance, banking exposure.

At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.