Zopa seeks a senior leader to own and transform the end-to-end complaints operation across its multi-product digital bank. You will set standards for customer outcomes, quality, and regulatory control while guiding a high-performing team through a significant change journey.
Utilising data, forecasting and capacity planning, you will improve performance, scale operations and ensure sound judgment on complex, high-impact cases.
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AI-Enabled Complaints & Compliance Leader employer: Zopa Bank
Zopa Bank is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, you will have access to continuous learning opportunities and cutting-edge tools to enhance your skills in treasury management. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while contributing to meaningful financial solutions.
