Senior Product Manager

Our Story

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.

We’ve just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together our Zopa ecosystem, with big ambitions targeting over 1m+ active customers in 3 years' time. This role will be crucial to helping us get there so there’s big opportunity for some serious career defining impact.

This is a highly autonomous and high ownership role, strategising how we design and build on our core CA propositions so that customers love to use it to meet all of their banking needs, including those they share with the other people in their lives.

The role:

• Lead across-function full-stack squad that will be responsible for designing and building a new current account proposition.
• Use insight and collaborate closely with the design team to ensure the proposition is differentiated in the market and meets customer needs and pain-points.
• Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure we’re able to add value quickly and learn fast, whilst simultaneously shipping quality products to our customers.
• Ensure everything built is beautiful, valuable, viable, usable and feasible, with the help of the engineers and designers in your team.
• Collaborate with other tribes and squads within Zopa in order to ensure overall product cohesiveness.
• Build close relationships with key stakeholders such as Operations, Compliance, Marketing, Legal and Finance to effectively and successfully take the product to customers.
• Manage the live product in market, driving business goals and focusing on the right metrics that will move the needle.
• Use data and feedback from multiple sources to drive enhancements and make tough product calls.

About you:

• You have spent 5+ years working in customer-facing product. Ideally, you have experience at a Retail Bank or Fintech, but this isn’t imperative.
• You are passionate about Product and solving customer problems. As a Product Manager, you are the voice of the customer.
• You can evidence the successful products you’ve built. If you haven’t created a zero to one product, you’ve really moved the needle on metrics for previous products.
• Customers love your products. You combine quantitative and qualitative evidence to make customer insights central to your decision‑making process.
• You’re clear how your product differentiates and how it fits your target market’s specific needs.
• You’re outcomes focused and highly proactive. You take ownership for the product’s success, including where this goes beyond your immediate remit.
• Your decisions are backed by data. You stand learn as you go, consistently progressing towards the end goal rather than waiting for perfection.
• You have experience acting as a leader in cross‑functional teams, are highly collaborative and excellent at managing stakeholders.

At Zopa we value flexible ways of working. We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2-3 days a week. You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.