Role Overview
We’re looking for a Risk Delivery Manager (Operational Resilience & Third Party Risk) to help make Zopa’s risk frameworks simpler, smarter and easier for the business to use.
Responsibilities
- You’ll own and improve Zopa’s first‑line frameworks for Operational Resilience and Third‑Party Risk Management, creating clearer guidance, better templates, smoother workflows and stronger governance.
- You’ll lead practical improvements that make a real difference, reducing assessment time, improving the quality of risk information, clarifying ownership, speeding up approvals and giving senior leaders better visibility of material risks.
- You’ll also own key Operational Resilience activity, including Zopa’s Self‑Assessment, Important Business Services, impact tolerances, dependencies, vulnerabilities and resilience testing.
- On the Third‑Party Risk side, you’ll oversee the material third‑party register, embed risk requirements into supplier processes and support ongoing monitoring, BCP and exit planning for higher‑risk suppliers.
Qualifications
- You’re great at simplifying complex frameworks, processes or governance into practical ways of working that people actually use.
- You’ll bring strong judgement, a process design mindset and the ability to apply requirements proportionately in a fast‑paced, regulated environment.
- You’ll be comfortable learning new regulatory requirements, risk domains and technical subject matter, then translating them into effective business processes.
- You’ll also have experience in Operational Resilience and Third‑Party Risk Management, whether from a regulatory, technology or operations perspective, and be confident using data and technology to support decision‑making while balancing risk with commercial goals.
Benefits
At Zopa, risk management is a competitive advantage, not a blocker. You’ll join a collaborative, ambitious team that cares about doing the right thing for customers, making bold but well‑controlled choices, and focusing energy on the risks that matter most.
We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2‑3 days a week. You’ll also have the option of working from abroad for up to 120 days a year, subject to having the right to work in the country of choice.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DEI forum made up of Zopians wanting to make a difference and are proud of our culture where everyone can bring their full self to work. Our approach to DEI is reflected in our hiring process so please let us know if you require any reasonable adjustments.
