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For Companies At a Glance
- Tasks: Shape strategy and own the roadmap for customer data services at Zopa.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Flexible working, hybrid role, and the option to work abroad for 120 days a year.
- Other info: Diverse workplace culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on banking by improving customer data and enabling growth.
- Qualifications: Experience in product management and backend services; strong systems thinker.
The predicted salary is between 60000 - 80000 £ per year.
Our Story
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
The team
The Membership & Growth team sits at the heart of Zopa’s product ecosystem. We’re part of the Product Enablement tribe, responsible for building and maintaining the central services that power every product across the business. Our focus is customer data for the whole bank. This includes everything from identity and income through to marketing preferences. This data underpins how every product works, from lending decisions to new product launches and cross-sell strategies. It’s a team with broad reach and real impact. You’ll work across all product areas, partnering with teams throughout Zopa to make sure the customer data they rely on is accurate, reliable, and ready to scale as we grow. This is a great opportunity to step into a central role with high visibility, where you’ll shape the foundations that enable the business to grow.
A day in the life
- Shape the strategy, and own and prioritise the roadmap for core customer data services across the whole of Zopa
- Work closely with engineers to improve system resilience and evolve legacy services
- Partner with product teams across Zopa to understand their data needs and challenges
- Identify opportunities to solve multiple problems with scalable, reusable solutions
- Balance technical improvements with clear business value and outcomes
- Collaborate with teams like data, privacy, and product marketing on cross-functional initiatives
- Support key business priorities such as cross-sell by improving data quality and accessibility
- Act as the connective tissue between teams, joining the dots across different product needs
About you
- You have product management experience and are comfortable owning and delivering roadmaps
- You’ve worked on backend services or platforms and understand how systems operate under the hood
- You’re a strong systems thinker, able to understand how different components interact and scale
- You’re technically minded, but always grounded in business impact
- You’re proactive and curious, with a drive to learn and build deep domain expertise
- You’re comfortable working across both legacy and modern systems
- You’re skilled at stakeholder management and can prioritise effectively across competing needs
- You enjoy enabling others and are motivated by impact beyond just user-facing features
Added bonus
- Experience working with customer data, privacy, or regulatory considerations such as GDPR
- Exposure to cross-sell or growth-focused initiatives
- Experience working in scaling organisations
Benefits
At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Product Manager - Membership & Growth employer: Zopa Bank Limited
Contact Detail:
Zopa Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Membership & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former Zopa employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Membership & Growth team. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding Zopa's mission and values. Think about how your experience aligns with their focus on customer data and growth. Be ready to share specific examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your systems thinking! During interviews, highlight your ability to connect the dots between different product needs and how you’ve successfully managed stakeholder expectations in previous roles. This will resonate well with the team at Zopa.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Zopa family. Let’s make it happen!
We think you need these skills to ace Product Manager - Membership & Growth
Some tips for your application 🫡
Show Your Passion for Finance: When writing your application, let us see your enthusiasm for redefining finance. Share why you’re excited about Zopa and how our mission resonates with you. A personal touch can really make your application stand out!
Highlight Relevant Experience: Make sure to showcase your product management experience clearly. Talk about specific projects where you've owned roadmaps or worked on backend services. We want to see how your skills align with the role and how you can contribute to our growth.
Be a Systems Thinker: Demonstrate your understanding of how different components interact within a system. Use examples from your past work to illustrate your systems thinking and problem-solving abilities. This will show us that you can handle the complexities of our customer data services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join the Zopa team!
How to prepare for a job interview at Zopa Bank Limited
✨Know Your Product Management Basics
Make sure you brush up on your product management fundamentals. Understand the key principles of roadmap prioritisation and how to balance technical improvements with business outcomes. Zopa is looking for someone who can own and deliver roadmaps, so be ready to discuss your past experiences in this area.
✨Understand Customer Data Inside Out
Since the role focuses heavily on customer data, dive deep into how data impacts product decisions. Familiarise yourself with concepts like GDPR and data privacy regulations. Be prepared to share examples of how you've worked with customer data in previous roles and how it influenced your decision-making.
✨Showcase Your Systems Thinking
Zopa values a strong systems thinker, so be ready to demonstrate your ability to understand how different components interact. Think about examples where you've solved complex problems by connecting various systems or teams. This will show that you can think holistically about product challenges.
✨Prepare for Cross-Functional Collaboration
Collaboration is key at Zopa, especially across different teams. Think of instances where you've successfully partnered with engineers, marketing, or data teams to achieve a common goal. Highlight your stakeholder management skills and how you've navigated competing needs to drive impactful results.