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For Companies At a Glance
- Tasks: Lead the Auto Ops team to ensure smooth operations and excellent customer service.
- Company: Join Zopa, a pioneering finance company redefining banking with a people-first approach.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in a fast-paced environment while leading a dynamic team.
- Qualifications: Experience in operations and team leadership, with strong problem-solving skills.
- Other info: Be part of a diverse team in a supportive culture that values innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our Story
Zopa is redefining what it feels like to work in finance. We started our journey in 2005 with the first-ever peer-to-peer lending company and launched Zopa Bank in 2020. Our vision puts people at the centre of banking, empowering everyone to aim high and move finance forward. For more information, visit Zopa.com.
We’re proud of our achievements and have been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, think differently, and want to make an outsized impact, you’ll thrive at Zopa.
The Role
In late 2017, we introduced our first secured Auto loan and have since built and improved the product. We’re seeking an experienced Auto Ops Team Leader to support continued growth of our Auto offering for customers and partners. As an Auto Ops Team Leader at Zopa, you will help ensure the smooth running of operational BAU and deliver positive customer outcomes by managing the day-to-day work of the Auto Ops team and maintaining high service standards for our customers and partners. You will oversee team performance, act on insights to drive improvements, and foster a continuous improvement mindset.
This role requires a keen eye for detail, the ability to meet strict regulatory deadlines, and a strong team-oriented work ethic. In a fast-paced environment, you will champion change, provide clear communication and instruction, and guide the team in delivering changes seamlessly. You will represent Zopa to automotive partners and lead the team that is the face of Zopa in the automotive space.
Working Hours
Monday to Friday, 9:00–17:30, with one in four Saturdays and a day off in lieu for Saturday work. This is a hybrid role, with one to two days per week in the office.
A day in the life
- Real-time management of department resources to ensure internal compliance and quality KPIs are met, including monitoring queue levels and reporting risks and issues to Senior Management promptly
- Respond to service level variations and manage headcount against demand while supporting forecasting as needed
- Ensure customer or stakeholder enquiries are handled in line with performance and service standards
- Set the tone and culture of the team to foster a supportive environment aligned with company values and a high-performance mindset
- Monitor and drive individual and team performance against KPIs using 1:1s, feedback cycles, coaching, and clear objectives
- Proactively report potential or actual operational risks to the Head of Department
- Use data to drive continuous improvement and identify opportunities to benefit the team and customers
- Maintain department knowledge to support escalations and deliver training and onboarding support
- Support broader operational goals through owned initiatives with a focus on delivering positive updates aligned to Zopa key results
- Highlight areas for improvement and support delivery and rollout with clear communications
About you
- Operational experience in a customer-focused environment with team leadership experience
- Working knowledge of the FCA and its guidance to regulated firms
- Team player with a drive to explore new ideas and ways of working
- Outstanding attention to detail and strong personal responsibility
- Excellent problem-solving abilities and creative thinking
- Strong verbal and written communication skills and proficiency in Microsoft Word and Excel
- A strong sense of urgency to deliver results
- Strong awareness of risk, controls, and escalation
- Excellent prioritisation skills to manage high volume processes alongside projects
- Proficiency with Salesforce and experience creating reports and dashboards is desirable
- Experience in growing/scaling organisations with a track record of developing teams
- Ability to manage internal and external stakeholder relationships
- Experience conducting thorough and robust interviews for new hires
We\’re on the move!
Towards the end of 2025, Zopa will relocate to a brand-new headquarters at 20 Water Street in Canary Wharf. The workspace will foster collaboration and inspire creativity for our 900 employees amid our growth plans.
Working arrangements
We value flexible ways of working. This hybrid role requires you to come to our London office 1–2 days a week. You’ll also have the option of working from abroad for up to 120 days a year, subject to right to work in the country of choice. We’ll provide the necessary support to thrive in your work and home life from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is committed to a workplace free from discrimination. Diversity of experience and background leads to better products and an inclusive culture. We are nearly 50 nationalities strong, with a DE&I forum and a culture where everyone can bring their full self to work. Our DE&I approach is reflected in our hiring process; please let us know if you require any reasonable adjustment.
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Operations Team Leader - Motor Finance employer: Zopa Bank Limited
Contact Detail:
Zopa Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader - Motor Finance
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zopa on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Zopa's values and mission. Think about how your experience aligns with their focus on customer-centric finance and be ready to share examples that showcase your skills.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves operational challenges, be prepared to discuss how you've tackled similar issues in the past. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zopa team.
We think you need these skills to ace Operations Team Leader - Motor Finance
Some tips for your application 🫡
Show Your Passion for Finance: When writing your application, let your enthusiasm for the finance sector shine through. We want to see how you connect with Zopa's mission of putting people at the centre of banking and how you can contribute to our vision.
Tailor Your Experience: Make sure to highlight your operational experience and team leadership skills in your application. We’re looking for someone who can manage a team effectively, so share specific examples that demonstrate your ability to lead and improve processes.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Zopa family!
How to prepare for a job interview at Zopa Bank Limited
✨Know Your Stuff
Before the interview, dive deep into Zopa's history and values. Understand their journey from peer-to-peer lending to becoming a bank. This will not only show your interest but also help you align your answers with their mission of putting people at the centre of banking.
✨Showcase Your Leadership Skills
As an Auto Ops Team Leader, you'll need to demonstrate your team leadership experience. Prepare examples of how you've successfully managed teams, driven performance, and fostered a supportive environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
Zopa values continuous improvement through data. Be ready to discuss how you've used data to drive decisions in previous roles. Bring specific examples of KPIs you've monitored and how you've acted on insights to improve team performance or customer outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think about potential operational risks you might face in the role and how you'd address them. Practising these scenarios can help you articulate your thought process clearly during the interview.