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- Tasks: Investigate and manage fraud cases, ensuring compliance and customer communication.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Enjoy hybrid working, flexible hours, and the option to work abroad for up to 120 days.
- Why this job: Make a real impact in finance while working in a supportive and innovative environment.
- Qualifications: Experience in fraud detection and excellent communication skills are essential.
- Other info: Be part of a diverse team that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.
As a Fraud Specialist at Zopa, you will be responsible for reviewing and managing daily fraud cases, as well as investigating fraud cases across all Zopa products. This role requires a keen eye for detail, the ability to gather key evidence to support a claim or investigation (including experience in document review and call listening of suspicious contacts), and an inquisitive nature.
Working pattern
This is a hybrid role, with the team working in the office three days a week. Your working week will consist of 7.5 hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one day of the weekend every other week, from 9:00 am to 5:30 pm, which will be worked remotely. If you work a weekend day, you will receive a day off during the week in lieu. In addition, you will be required to work on two bank holidays per year, for which you will receive time off in lieu.
A day in the life
- Conduct end-to-end investigations into suspected fraud cases, ensuring findings are clearly documented and outcomes are well‑reasoned.
- Review fraud claims and suspicious activity alerts, gathering relevant evidence and escalating where appropriate.
- Maintain clear communication with customers during investigations, managing expectations and providing updates.
- Support fraud prevention through risk‑based decisions on applications and transactions, ensuring compliance with regulatory requirements.
- Liaise with external parties (e.g., banks, law enforcement, fraud prevention agencies) when required to share intelligence or resolve cases.
- Escalate suspected first‑party fraud and contribute to internal reporting processes.
- Provide guidance, training, and support to colleagues on fraud‑related queries and referrals.
- Assist team leaders and seniors with ongoing fraud prevention initiatives and process improvements.
About you
- Proven experience of working in a similar fraud detection/prevention role within a financial institution.
- Previous experience and knowledge of the use of Cifas and Visa.
- Knowledge of Fraud and AML laws and regulations.
- High level of attention to detail with regard to documentation examination.
- Excellent communication and customer service skills.
- Ability to work under pressure and able to prioritise tasks and cases.
- Adaptable in a fast‑paced environment.
- A team player that acts with integrity and treats our customers and associates with respect.
Bonus points for:
- Previous experience using Salesforce.
- Have knowledge of the rules, regulations and reputational risks to further improve the fraud investigation’s processes.
- Experience working across multi‑products.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Fraud Specialist (Hybrid) in Manchester employer: Zopa Bank Limited
Contact Detail:
Zopa Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist (Hybrid) in Manchester
✨Tip Number 1
Get to know Zopa! Research their values and culture, and think about how your experience as a Fraud Specialist aligns with their mission. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Zopa employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role there. Personal connections can make a huge difference in your job search!
✨Tip Number 3
Prepare for the interview by practising common fraud-related scenarios. Think about how you would handle specific cases and be ready to discuss your thought process. Zopa values innovative thinking, so don’t be afraid to showcase your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Zopa and ready to embrace the unconventional challenges they offer.
We think you need these skills to ace Fraud Specialist (Hybrid) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud Specialist role. Highlight your relevant experience in fraud detection and prevention, and don’t forget to mention any specific skills that match what we’re looking for at Zopa!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to showcase examples from your past work where you’ve successfully identified issues or discrepancies. This will help us see how you can contribute to our mission of redefining finance.
Communicate Clearly: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We want to see how well you can communicate, especially since you'll be liaising with customers and external parties.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zopa Bank Limited
✨Know Your Fraud Basics
Make sure you brush up on your knowledge of fraud detection and prevention, especially within financial institutions. Familiarise yourself with terms like Cifas and Visa, as well as relevant laws and regulations. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Attention to Detail
As a Fraud Specialist, attention to detail is key. Prepare examples from your past experiences where your keen eye helped identify suspicious activity or prevent fraud. Be ready to discuss how you document findings and manage investigations clearly and effectively.
✨Communicate Like a Pro
Excellent communication skills are crucial for this role. Think about times when you've had to explain complex information to customers or colleagues. Practice articulating your thoughts clearly and confidently, as you'll need to manage customer expectations during investigations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills under pressure. Prepare by thinking through potential fraud cases and how you would handle them. This will demonstrate your ability to think critically and make risk-based decisions, which is essential for success at Zopa.
