Zopa Bank Limited in Manchester is seeking a Customer Service Team Leader to coach and manage a team of frontline agents, delivering outstanding service across our product range. You’ll drive performance, develop people, and align daily work with company targets while keeping customers at the heart of decisions.
You’ll use data to monitor KPIs, coach on performance, and partner with product and WFM teams to improve processes. A hybrid pattern with three days in the office is expected.
#J-18808-LjbffrFintech Customer Service Team Leader in Manchester employer: Zopa Bank Limited
Zopa is an exceptional employer that prioritises a collaborative and ambitious work culture, where risk management is seen as a competitive advantage rather than a hindrance. With a strong focus on employee well-being, you will enjoy a good work-life balance and the flexibility to work from abroad for up to 120 days a year. The company fosters diversity and inclusion, ensuring that every employee can bring their authentic self to work while benefiting from opportunities for professional growth in a dynamic environment.
