Zopa Bank Limited in Manchester is seeking a Customer Service Team Leader to manage a team of agents, drive high customer service standards and coach performance. The role focuses on real-time resourcing, service levels and collaboration with the product and customer service teams.
You’ll lead a small to mid-size team, using data to improve outcomes, while maintaining strong stakeholder relationships. This is a hybrid role with in-office days in Manchester and flexible working options.
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Customer Service Team Lead — Hybrid, Manchester (3 days/wk) employer: Zopa Bank Limited
Zopa Bank Limited is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Tax Manager in the thriving FinTech sector, you'll benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development. Join a forward-thinking team that values your expertise and empowers you to make a significant impact in shaping tax processes within a rapidly evolving neobank.
