At a Glance
- Tasks: Provide friendly IT support, troubleshoot devices, and manage equipment requests.
- Company: Join Zopa, a diverse and innovative tech company in London.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact by enhancing user experience with cutting-edge technology.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Windows and Mac.
The predicted salary is between 31500 - 38500 £ per year.
Opening from Hybrid Template - London (4 days per week).
The Team
The IT Service Operations provides essential support to users, managing equipment requests, troubleshooting devices, and delivering excellent service.
Our small team of four Engineers covers Windows and Mac laptops, printers, AV solutions, and end‑points.
A day in the life
- Deliver brilliant, friendly and efficient IT support to Zopians — with a strong in‑person presence in the London office, as well as remote support.
- Take ownership of tickets while working closely with the wider team to ensure SLAs are met and colleagues get support fast.
- Troubleshoot and resolve issues across Windows, mac OS and mobile devices.
- Use expertise to support Windows, Mac, AV systems, Office 365 and endpoint management tools.
- Carry out proactive checks of meeting‑room AV and workspace technology to ensure readiness.
- Manage local IT stock (laptops, accessories, peripherals) and replenish supplies when needed.
- Provide a first‑class onboarding experience for new Zopians — configuring equipment and supporting them from day one.
- Collaborate closely with IT, Info Sec and other engineering squads to resolve complex problems and improve tooling.
- Contribute to initiatives that improve productivity and user experience, exploring AI and automation.
About you
- Experience providing IT support in a corporate or service desk environment.
- Customer‑first communication – adaptive style based on audience.
- Comfortable prioritising issues by impact and urgency.
- Confidence supporting both Windows and Mac users.
- Familiarity with Microsoft 365, Intune, Okta, Zoom, Jamf, Jira and Confluence.
- Understanding ITIL‑aligned practices (Incident, Change, Problem) and tools such as Jira, Service Now or Halo.
- Strong communication and customer service skills – able to adapt to technical and non‑technical audiences.
- Awareness of cybersecurity principles, remote support techniques and endpoint management.
- A curious mindset with interest in process improvement, automation and AI.
Added bonus
- Experience with enterprise AV systems (e. g. Neat, Cisco).
- Knowledge of identity management tools (e. g. Okta or similar IDPs).
- Familiarity with mobile device management via Jamf, Intune or Tanium.
- ITIL Foundation certification.
At Zopa we value flexible ways of working.
We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2‑3 days a week.
You’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
- *Subject to having the right to work in the country of choice
- Diversity Statement
Zopa is proud to offer a workplace free from discrimination.
Diversity of experience, perspectives and backgrounds leads to better products for our customers and a unique company culture.
We are made up of nearly 50 nationalities, have a DE&I forum and we are proud that everyone can bring their full self to work.
Our approach to DE&I is reflected in our hiring process, so please let us know if you require any reasonable adjustments.
Our approach to AI in interviews
At Zopa, AI isn’t something we’re testing out – it’s part of how we work every day.
As a partner of Jobs 2030, we’re committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs.
We are transparent about how we think about AI use during our hiring process.
Behavioural and competency‑based interviews: Please don’t use AI.
These conversations are designed to understand you—your experiences, your judgment, and how you’ve approached real situations.
An AI‑generated answer can’t tell us that.
What it can do is get in the way of us finding out whether we’re the right fit for each other.
Technical interviews: It depends on the role.
Some technical stages actively welcome AI use, others don’t.
Your Talent Partner will let you know what’s expected at each stage.
Where AI is part of the assessment, we’ll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning and the decisions you made along the way.
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IT Service Desk Support Engineer in London employer: Zopa Bank Limited
Zopa is an exceptional employer that prioritises a collaborative and ambitious work culture, where risk management is seen as a competitive advantage rather than a hindrance. With a strong focus on employee well-being, you will enjoy a good work-life balance and the flexibility to work from abroad for up to 120 days a year. The company fosters diversity and inclusion, ensuring that every employee can bring their authentic self to work while benefiting from opportunities for professional growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zopa Bank Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zopa Bank Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zopa Bank Limited!
✨Direct Apply to Zopa Bank Limited
Let's not forget to apply directly through the Zopa Bank Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zopa Bank Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zopa Bank Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zopa Bank Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
