At a Glance
- Tasks: Support Zopians with tech issues, ensuring smooth operations and a great user experience.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach since 2005.
- Benefits: Enjoy flexible working options, including remote work for up to 120 days a year!
- Other info: Exciting new headquarters opening in 2025, fostering creativity and collaboration.
- Why this job: Be part of a dynamic team that values growth, collaboration, and making a real impact.
- Qualifications: Experience in IT support, strong customer service skills, and familiarity with ITSM tools required.
The predicted salary is between 30000 - 42000 £ per year.
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on Instagram @zopalife
The Team:
At Zopa, our Helpdesk team doesn’t just fix laptops — they empower our people to do their best work every day. As our new Workplace Support Engineer, you’ll bring an enthusiasm for technology and a passion for customer service to a tight-knit, high-impact team that supports over 500 Zopians across multiple sites. Whether it’s onboarding a new starter, resolving a critical tech issue, or keeping our meeting rooms running smoothly, you will be the friendly face of IT.
Why You’ll Love It Here:
Step into a dynamic, modern tech environment where cross-team collaboration—from Software Development to InfoSec—is part of the everyday. You’ll be part of a friendly, impact-driven team that values growth, feedback, and fresh thinking. With clear development pathways and your input genuinely welcomed, you’ll shape both your career and how we work. We measure success through meaningful outcomes: speedy resolutions, happy users, ambitious goals, and recognition from peers across the business.
This is a hands-on, in-office role. You’ll be based in our London office at least 4 days per week, working directly with Zopians to keep our tech running seamlessly.
A day in the life:- Using customer service and technical skills to provide an outstanding level of support to our colleagues in-person and remotely
- Ensuring your tickets are triaged, SLAs are hit, and users get the support they need, fast.
- Carrying out proactive checks of meeting room AV equipment and desk technology to ensure it is always ready to be used.
- Use your expertise to support everything from Mac and Windows devices to AV systems, Office 365, and endpoint management tools.
- Collaborate closely with InfoSec, Enterprise Tech, and other engineering squads to resolve complex problems and improve tooling.
- Monitor stock and hardware inventory, and make sure our kit is always ready to go.
- Creating a first-class experience for new Zopians by configuring their equipment and supporting them from their first day at Zopa
- Ensure the workplace tech area is always ready for action — clean, organised, and fully operational.
- Experience in working in a corporate IT / Helpdesk environment
- Customer-first communication — you adapt your style based on who you’re helping
- Comfortable with prioritising issues based on their impact and urgency.
- Proficiency with ITSM tools like Jira, ServiceNow or Halo
- Comfortable supporting both Mac and Windows users
- Familiaritywith ITIL-aligned practices (Incident, Change, Problem)
- Understands what good customer service looks like. Displays empathy and understanding in every interaction
- An interest in process improvement and automation, with curiosity about AI
- A solid understanding of cybersecurity principles and remote support techniques
- Experience with enterprise video conferencing (e.g. Neat, Cisco)
- Knowledge of Okta or similar IDPs
- ITIL Foundation certification
- Familiarity with Jamf, Intune or Tanium
#ON-LI1
We\'re on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You\'ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
#J-18808-LjbffrHelp Desk Support Engineer in London employer: Zopa Bank Limited
At Zopa, we pride ourselves on being a forward-thinking employer that champions innovation and collaboration in the finance sector. Our vibrant London office fosters a supportive work culture where employees are encouraged to grow, share ideas, and make a meaningful impact. With flexible working options, clear development pathways, and a commitment to diversity, Zopa is an exceptional place for those looking to thrive in their careers while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Support Engineer in London
✨Tip Number 1
Familiarise yourself with Zopa's values and culture. Since they pride themselves on being a people-centric company, showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Brush up on your technical skills, especially with ITSM tools like Jira or ServiceNow. Being able to demonstrate your proficiency in these tools will show that you're ready to hit the ground running in a fast-paced environment.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Zopa values a customer-first approach, so having specific instances where you went above and beyond will resonate well with the hiring team.
✨Tip Number 4
Network with current or former Zopa employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company and help you tailor your approach during the application process.
We think you need these skills to ace Help Desk Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and customer service. Use keywords from the job description, such as 'Helpdesk', 'customer-first communication', and 'ITSM tools' to catch the employer's attention.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for Zopa and its mission. Mention specific examples of how your skills align with their needs, such as your experience with Mac and Windows support or your familiarity with ITIL practices.
Showcase Problem-Solving Skills:Provide examples in your application that demonstrate your ability to resolve technical issues efficiently. Highlight any experiences where you improved processes or enhanced user satisfaction.
Highlight Team Collaboration:Zopa values teamwork, so mention any experiences where you collaborated with other teams or departments. This could include working with InfoSec or engineering squads to solve complex problems.
How to prepare for a job interview at Zopa Bank Limited
✨Show Your Customer Service Skills
As a Help Desk Support Engineer, your ability to communicate effectively with users is crucial. Be prepared to share examples of how you've successfully resolved issues in the past while maintaining a positive attitude and empathy towards the user.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as Mac and Windows devices, AV systems, and ITSM tools like Jira or ServiceNow. Be ready to discuss your experience with these tools and how you can apply them in the role.
✨Understand Zopa's Culture
Zopa values unconventional thinking and collaboration. Research their company culture and be prepared to discuss how your personal values align with theirs. Show enthusiasm for being part of a team that empowers others and drives innovation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and prioritisation abilities. Think of specific scenarios where you had to triage multiple issues and how you determined which ones to address first. This will demonstrate your ability to handle the fast-paced environment at Zopa.
