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For Companies At a Glance
- Tasks: Detect and investigate fraud using advanced systems and data analysis.
- Company: Join Zopa, a pioneering bank redefining finance with a customer-first approach.
- Benefits: Enjoy hybrid work, flexible hours, and the option to work abroad for 120 days a year!
- Why this job: Make a real impact in finance while working in a diverse and supportive environment.
- Qualifications: Experience in fraud detection and knowledge of financial regulations are essential.
- Other info: Work in a vibrant new headquarters in Canary Wharf by 2025!
The predicted salary is between 36000 - 60000 £ per year.
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
As a Fraud Specialist at Zopa, you will be pivotal in detecting and investigating fraudulent activities. You will work closely with the broader fraud team, leveraging our advanced fraud detection systems to gather and analyse data. Your key responsibilities will include:
- Identifying fraud within company systems and processes.
- Investigating root causes.
- Managing complex fraud cases through to resolution.
This is a hybrid role – the team works in the office on Tuesdays and Thursdays.
Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.
A day in the life:
- Utilise your analytical skills and the ability to interpret complex data sets, to monitor and analyse transaction data identify trends, issues, and opportunities for improvement.
- Detail oriented with strong organisation skills and the ability to manage multiple tasks simultaneously.
- Conduct thorough reviews of CIFAS reports during onboarding screenings, analysing the data to identify potential fraud indicators and making informed decisions on the appropriate outcomes.
- Maintain clear and consistent communication with customers throughout the investigations process.
- Reporting to CIFAS and liaising with other financial institutions/law enforcement agencies where applicable.
- Assist seniors and team leaders where required, offering guidance, support and training to associates across Zopa with fraud related queries.
About you:
- Proven experience of working in a fraud detection role with a financial institution.
- Knowledge of Fraud and AML laws and regulations.
- Adaptable in a fast-paced environment with the ability to manage a varied workload and meet SLAs.
- A team player that acts with integrity and treats our customers and associates with respect.
- Excellent communication and customer service skills.
- An inquisitive and proactive attitude.
- Bonus points for:
- Previous experience using Salesforce.
- Familiarity with CIFAS reporting and financial regulations.
- Experience with fraud systems and tools such as FeatureSpace and Mitek.
We\’re on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You will also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work.
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Fraud Detection Specialist – Payment Detection (Hybrid) employer: Zopa Bank Limited
Contact Detail:
Zopa Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Detection Specialist – Payment Detection (Hybrid)
✨Tip Number 1
Familiarize yourself with the latest fraud detection technologies and tools, especially those mentioned in the job description like FeatureSpace and Mitek. Being knowledgeable about these systems will not only help you during the interview but also show your proactive approach to staying updated in the field.
✨Tip Number 2
Network with current or former employees of Zopa on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and the specific challenges faced by the fraud team, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully identified and resolved fraud cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will demonstrate your analytical skills and experience effectively.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex fraud cases to non-experts. Since maintaining clear communication with customers is crucial, being able to articulate your thoughts clearly will set you apart from other candidates.
We think you need these skills to ace Fraud Detection Specialist – Payment Detection (Hybrid)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Fraud Detection Specialist position. Understand the key responsibilities and required skills, such as experience in fraud detection and knowledge of AML laws.
Tailor Your CV: Customize your CV to highlight relevant experience in fraud detection roles. Emphasize your analytical skills, attention to detail, and any specific tools or systems you have used, like Salesforce or CIFAS reporting.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with Zopa's mission to redefine finance and your eagerness to contribute to their innovative approach.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your excellent communication and customer service skills. Provide examples of how you've maintained clear communication during investigations or complex cases in previous roles.
How to prepare for a job interview at Zopa Bank Limited
✨Showcase Your Analytical Skills
As a Fraud Detection Specialist, your ability to analyze complex data sets is crucial. Be prepared to discuss specific examples from your past experience where you successfully identified fraud or anomalies in data.
✨Understand Fraud and AML Regulations
Familiarize yourself with the relevant laws and regulations surrounding fraud and anti-money laundering (AML). Demonstrating your knowledge during the interview will show that you are well-prepared and serious about the role.
✨Communicate Clearly
Effective communication is key in this role, especially when liaising with customers and other institutions. Practice articulating your thoughts clearly and concisely, as this will be essential during your investigations.
✨Emphasize Team Collaboration
Zopa values teamwork and collaboration. Be ready to share experiences where you worked effectively within a team, supported colleagues, or contributed to a group project, highlighting your ability to work well with others.
