Director of Commercial, Personal Loans and Motor Finance

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife.

We are looking for a commercially focussed Product Director to join our Loans and Motor Finance tribe looking after the product P&Ls and the long term growth agenda. The role will balance the need to manage near term financial outcomes (leveraging our analytics teams to alter pricing/credit policy) with the need to invest for future growth through a series of larger product-based bets.

We launched our loan proposition nearly 20 years ago, starting as the UK’s first peer to peer lender before turbo charging our growth in 2020 as we transitioned into a bank. Our motor finance product is more recent, starting out in 2017 before growing significantly from 2020.

We are currently the largest open market loan provider as well as a rising star in the motor finance world. We are always looking to challenge ourselves on how we can continue growing and putting our world class product in the hands of more customers.

This is a high ownership role with significant visibility. It involves setting the long term direction for our two largest lending products, working with product managers, analysts and our partnerships team to deliver our vision. You will also own the commercial management of both products where you will be working with the lending analytics team to recommend pricing/strategic decisions to the senior management team. You will need to collaborate to get to the right answer, drawing on our best-in-class analytics customer insights and industry context to make sure the roadmap is always the best that it can be.

Despite having a great team around you, you will need to be happy and able to get your hands dirty as there are always opportunities that we could be looking at. This may involve building simple financial forecasts, validating commercial viability, facilitating/taking part in ideation sessions, collaborating with the wider business in improving the conduct or operational risk of the product or supporting the launch of a large new project.

You will be influential in setting the long-term direction for ~5 tech teams (30-40 engineers), multiple analytical teams (~10 analysts) and work closely with the product management team to deliver the change you need to grow our products. You will need to be able to inspire these teams to deliver at their very best. This will require diverse leadership skills that can empathise with a variety of viewpoints and draw the best out of the individuals.

This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon. If this challenge excites you, we’d love to hear from you!

A day in the life…

• Own and manage the commercial outcomes for Zopa’s most profitable products.
• Collaborate across product, analytics, tech and design to make sure that our teams have compelling roadmaps that will deliver both short and long-term goals.
• Work alongside our partnerships team to build lasting relationships with our brand partners.
• Implement processes/frameworks to monitor and drive insight on our loan products to understand how different aspects are performing.
• Influence teams outside of loans to understand wider context and make sure that we capitalise on opportunities to solve the same issue or drive the same benefit across multiple areas with one change. You will also need to drive cross-tribe prioritisation and stakeholder management given how our systems fit together.
• Stay up to date with industry and wider market trends that may inform our strategy.
• Build and maintain relationships with key stakeholders, industry bodies, partners and other market participants.

About you…

• As an experienced leader, you are enthusiastic about the journey we’re on. You aim to make a significant impact, showcasing the products you’ve built and their successes. Even if you haven’t developed a product from scratch, you can highlight the metrics you’ve significantly improved for previous products.
• Your analytical skills are highly developed, enabling you to balance commercial considerations with risk management effectively.
• You’re eager to collaborate as part of a cross-functional team to achieve your shared goal. You consider engineers, designers, analysts, and other key stakeholders as your essential teammates.
• Your passion for data is evident – you understand that informed decisions stem from insights, whether from our data warehouse, research, or other sources. You excel at synthesising this information to create compelling commercial business cases.
• You are outcomes-focused, with a bias for action that ensures continuous testing and learning towards our goals. Perfection is not your priority; progress is.
• You have strong experience managing the P&L (profit and loss) of a product, area or feature, carefully balancing both long and short-term outcomes.
• Delivering high-quality work at pace is second nature to you. You thrive in fast-paced environments and your ability to manage a diverse range of stakeholders is exceptional, fostering collaboration and alignment across the board.

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Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

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