Zopa Bank Limited is seeking a Head of Complaints to lead the end-to-end complaints operation in a scaling fintech environment. You will over see performance, quality, regulatory compliance and team development, driving insights from complaints to meaningful improvements.
Reporting to the Head of Complaints, you’ll partner with Product, Risk and Compliance to address complex issues, set governance, and embed responsible use of AI in triage and QA while maintaining customer trust.
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Head of Complaints Operations in City of Westminster employer: Zopa Bank Limited
Zopa Bank Limited is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Tax Manager in the thriving FinTech sector, you'll benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development. Join a forward-thinking team that values your expertise and empowers you to make a significant impact in shaping tax processes within a rapidly evolving neobank.
