Data Analyst (BI & Operations) in City of Westminster

We are hiring Data Analysts to join our Collections & Recoveries, Fraud & Financial Crime, and Lending analytics teams. These roles are ideal for technically strong, curious analysts who enjoy using data and automation to solve real business problems. From improving access to insight, to reducing manual processes, to strengthening operational controls, your work will directly influence how we scale and operate as a bank.

Role Focus Areas

• Collection & Recoveries (C&R) Analytics – enabling better outcomes for customers in financial difficulty through high-quality Management Information (MI), process efficiency and insight-driven performance analytics.
• Fraud & Financial Crime Analytics – supporting effective fraud and financial crime detection and monitoring through the design and delivery of high-quality MI and performance dashboards, alongside robust recurring risk reporting that strengthens control oversight and regulatory confidence.
• Lending Analytics – enabling data-driven decision-making across Lending by designing and delivering high-quality, scalable data assets that support Product, Credit Risk and other key stakeholders.

Responsibilities

• Work closely with stakeholders across Product, Credit Strategy and Fraud to understand business problems and deliver analytical solutions.
• Use SQL to explore data, build structured datasets and deliver repeatable analysis.
• Build and maintain dashboards in tools such as Tableau or similar.
• Deliver recurring MI and reporting packs for stakeholders.
• Identify opportunities to automate manual reporting processes.
• Support performance monitoring across operational or risk domains.
• Translate business requirements into clear, well-documented metrics.

Qualifications

• Experience in a data, BI or analytics role.
• Strong SQL skills and confidence working with large datasets; Python is a plus.
• Experience with BI tools such as Tableau, Looker or Power BI.
• Strong analytical thinking and problem-solving ability.
• High attention to detail and focus on data accuracy.
• Clear communicator who can explain insights to non-technical stakeholders.
• Organised and comfortable managing multiple priorities.
• Curious and motivated to improve processes and outcomes.

Additional Requirements per Focus

• C&R Operations - Experience analysing credit or operational performance metrics. Interest in improving efficiency and delivering better outcomes for customers in financial difficulty. Eager to get stuck into a large domain and solve varied problems spanning BI, analytics, process improvement and stakeholder support across Operations.
• Fraud BI - Interest in fraud, financial crime or customer risk. Experience supporting monitoring or control reporting. Interest in building reusable datasets and scalable reporting. Experience with dbt or data modelling. Strong communication skills – able to present risk MI clearly to senior stakeholders.
• Lending BI - Curiosity about business use cases and confidence challenging the "why" behind data requests. Interest in designing reusable, well-modelled datasets that enable scalable, self-serve reporting across Lending. Experience with dbt and data modelling best practices, including building robust transformations and maintaining clear documentation.

Work Location & Flexibility

This hybrid role requires you to come to our London office 2–3 days a week. You’ll also have the option of working from abroad for up to 120 days a year. Regardless of location, we’ll provide the resources you need to thrive from day one. Subject to having the right to work in the country of choice.