Media Account Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Client Management

• Support the maintenance of strong, long-term relationships with partner brands.
• Act as a day-to-day point of contact for assigned partner accounts, ensuring timely responses and high service levels.
• Assist in understanding partner objectives and help translate them into data-driven media plans.
• Prepare materials for and participate in strategic meetings with partners and internal teams.

Media Planning and Campaign Management

• Execute co-branded media strategies that align with both brand and partner objectives.
• Coordinate with creative, digital, and analytics teams to ensure the flawless execution of campaigns.
• Draft and manage media and creative briefs based on partner requirements.
• Monitor daily media performance, using data literacy to identify optimization opportunities against partner KPIs.
• Track campaign delivery to ensure all projects are completed on time and within the allocated budget.
• Apply best practices for co-branded activities, from audience selection to basic measurement.

Collaboration

• Build strong working relationships with internal media teams and partner brand counterparts.
• Work closely with the Lead Media Account Manager to ensure alignment with broader business goals.
• Collaborate with cross-functional marketing teams (CRM, Onsite, Creative) to ensure a seamless customer journey.
• Assist in the liaison between co-marketing, vendor management, and online marketing teams.

Communication and Reporting

• Compile campaign performance data and assist in presenting ROI analysis to partner brands.
• Provide data-backed insights for campaign optimizations.
• Execute the Post-Campaign Analysis (PCA) process, identifying key learnings to improve future performance.

Qualifications

• 2-4 years of experience in an account management or media planning role, preferably at a media agency or an e-commerce/retail media environment.
• Solid understanding of the media landscape, including both digital and traditional channels.
• Hands-on experience in campaign management and performance tracking.
• Familiarity with measurement frameworks (e.g., A/B testing, basic attribution, and ROI tracking).
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proactive attitude and a willingness to learn in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Fluent in English.

Additional Information

• Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team.
• We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home.
• There’s an option to work for 20 days abroad in approved countries too.
• Development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products.
• 28 vacation days and days off on 24th and 31st of December.
• Corporate rates at a local gym chain (Body & Soul).
• Company mobile phone for work and personal use.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.