Media Account Manager (All Genders) in London

Company Description

With over 25 years' experience, plus the same enormous passion and ambition we had on day one, we're trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that's something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That's the power of plus.

Job Description

• Client Management
  • Support the maintenance of strong, long-term relationships with partner brands.
  • Act as a day-to-day point of contact for assigned partner accounts, ensuring timely responses and high service levels.
  • Assist in understanding partner objectives and help translate them into data-driven media plans.
  • Prepare materials for and participate in strategic meetings with partners and internal teams.
• Media Planning and Campaign Management
  • Execute co-branded media strategies that align with both brand and partner objectives.
  • Coordinate with creative, digital, and analytics teams to ensure the flawless execution of campaigns.
  • Draft and manage media and creative briefs based on partner requirements.
  • Monitor daily media performance, using data literacy to identify optimization opportunities against partner KPIs.
  • Track campaign delivery to ensure all projects are completed on time and within the allocated budget.
  • Apply best practices for co-branded activities, from audience selection to basic measurement.
• Collaboration
  • Build strong working relationships with internal media teams and partner brand counterparts.
  • Work closely with the Lead Media Account Manager to ensure alignment with broader business goals.
  • Collaborate with cross-functional marketing teams (CRM, Onsite, Creative) to ensure a seamless customer journey.
  • Assist in the liaison between co-marketing, vendor management, and online marketing teams.
• Communication and Reporting
  • Compile campaign performance data and assist in presenting ROI analysis to partner brands.
  • Provide data-backed insights for campaign optimizations.
  • Execute the Post-Campaign Analysis (PCA) process, identifying key learnings to improve future performance.

Qualifications

• 2-4 years of experience in an account management or media planning role, preferably at a media agency or an e-commerce/retail media environment.
• Solid understanding of the media landscape, including both digital and traditional channels.
• Hands-on experience in campaign management and performance tracking.
• Familiarity with measurement frameworks (e.g., A/B testing, basic attribution, and ROI tracking).
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proactive attitude and a willingness to learn in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Fluent in English.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you'll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you'll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There's an option to work for 20 days abroad in approved countries too.

Development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you'll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. 28 vacation days and days off on 24th and 31st of December. Corporate rates at a local gym chain (Body & Soul). Company mobile phone for work and personal use. zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.