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- Tasks: Lead and optimise our Fulfillment Centers to ensure top-notch customer satisfaction.
- Company: Join a dynamic team at Zooplus, a leader in e-commerce logistics.
- Benefits: Enjoy a hybrid work setup, discounts, training, and team events.
- Why this job: Make a real impact in logistics while collaborating with passionate professionals across Europe.
- Qualifications: Experience in logistics, strong leadership skills, and a knack for process improvement.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This role can be based in either of the following: Our London office at 2 Eastbourne Terrace, London or at our Fulfillment Center Zooplus & DIRKS Consumer Logistics Limited, Carbon 207, Coventry CV3 4FJ, United Kingdom.
In order to be able to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network. In this function, the manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep.
With the on-site team at multiple outsourced FCs, the daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners. A constantly high level of process stability and transparency on production, together with a continuous improvement mind-set, is key for success. The FC manager is the communication link and facilitator between Zooplus and the service provider.
- Manage relationships and act as a liaison between the logistics service provider and Zooplus.
- Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions.
- Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues.
- Analyzing service levels and cost.
- Drive Continuous improvement of warehouse processes in collaboration with the logistics service providers.
- Support and lead projects related to operations linked to continuous improvement and customer satisfaction.
- Close cooperation with headquarter and cross‑functional teams across Europe.
- Drive Zooplus quality expectations and standards together with our external Logistics‑Service‑Provider.
- Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution.
- Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness.
- Direct reporting to the Regional Manager Fulfillment Operations.
- Help to drive the strategic development of the Fulfillment Team.
- Collaborate with the service provider and the Engineering team to investigate further capacity increase projects.
- Contributing to monthly and quarterly business reviews.
- End-to-end responsibility as Subject‑Matter Expert for FC network‑related processes: develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards; train other FC managers on the processes and lead processes related to regular metrics reviews and benchmarking with all FC managers.
- Supporting FC launches.
- Taking over the responsibility for more than one FC.
Qualifications:
- Several working years and strong experience in 3rd party logistics on provider and/or customer side (e-commerce/B2C preferred) or experience leading as site leader of a warehouse.
- Profound methodological competence in the areas of process and material flow analysis respectively, intralogistics.
- Lean Management / Six Sigma experience.
- Experience in leading medium complex to complex role related projects.
- Sound understanding of e‑commerce fulfillment processes and technical requirements.
- First people management skill.
Additional Information:
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in‑office, 40% remote, collaborating with colleagues across locations.
Our benefits:
- 20% discount in our zooplus shop.
- Internal and external training.
- Team events.
- SimplyHealth Cash Plan.
- Group Life Insurance.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Fulfillment Center Manager (all genders) in Coventry employer: zooplus SE
Contact Detail:
zooplus SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfillment Center Manager (all genders) in Coventry
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zooplus on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Fulfillment Center Manager.
✨Tip Number 2
Prepare for the interview by diving deep into the logistics world. Brush up on Lean Management and Six Sigma principles, as these are key in the role. We want to show that we’re not just familiar with the terms but can apply them effectively!
✨Tip Number 3
Showcase our leadership skills! Think of examples where we’ve successfully managed teams or projects. Highlighting our experience in driving continuous improvement will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Zooplus team.
We think you need these skills to ace Fulfillment Center Manager (all genders) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fulfillment Center Manager role. Highlight your experience in logistics, e-commerce, and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of process improvement and customer satisfaction.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you improve efficiency or reduce costs in a previous role? We love numbers, so quantify your successes to make a strong impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at zooplus SE
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics and e-commerce fulfillment processes. Understand the key metrics and KPIs that are crucial for a Fulfillment Center Manager. Being able to discuss these in detail will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Continuous Improvement Mindset
Prepare examples of how you've driven continuous improvement in past roles. Whether it's through Lean Management or Six Sigma, be ready to discuss specific projects where you've optimised processes or improved efficiency. This will demonstrate your proactive approach and problem-solving skills.
✨Build Rapport with Your Interviewers
Remember, this role involves a lot of collaboration with various teams and service providers. During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and challenges, showing that you value teamwork and communication.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life challenges in a Fulfillment Center. Think about situations where you've had to manage supplier performance or resolve issues quickly. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
