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- Tasks: Lead logistics for UK and Ireland, enhancing delivery quality and customer satisfaction.
- Company: Join zooplus, Europe's top online pet platform, bringing joy to over 9 million pet parents annually.
- Benefits: Enjoy a hybrid work setup, 20% shop discount, and team events.
- Why this job: Be part of a passionate team driving innovation in pet logistics with a focus on customer care.
- Qualifications: Graduate degree with experience in customer-oriented logistics; strong analytical and IT skills required.
- Other info: Embrace diversity in a collaborative environment with opportunities for growth and training.
The predicted salary is between 43200 - 72000 £ per year.
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We’re on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.
As the Logistics Manager for UK and Ireland, you will:
- Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
- Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
- Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
- Monitor customer satisfaction trends and set priorities accordingly.
- Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
- Scout for market innovations to drive superior and cost-effective delivery solutions.
- Lead as an expert for relevant tools and processes within the Delivery Experience team.
- Align closely with the sales team to advance customer experience in local markets.
Qualifications:
- Graduate degree or equivalent with sound experience in customer-oriented logistics services.
- Demonstrated ability to manage projects and identify customer requirements.
- High analytical competence and advanced IT skills, including MS Excel.
- Profound knowledge of the UK and Ireland Last Mile market and logistics.
- Excellent problem-solving skills with a result-oriented approach.
- Fluent English communication skills; additional European language is a plus.
- Willingness to travel.
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.
Our benefits: 20% discount in our zooplus shop, internal and external training, team events.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Logistics Manager (All Genders) employer: zooplus AG
Contact Detail:
zooplus AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Manager (All Genders)
✨Tip Number 1
Familiarise yourself with the latest trends in logistics and delivery services, especially within the UK and Ireland market. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the logistics sector, particularly those who have experience with Delivery Service Providers. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction in previous roles. Highlight your analytical skills and any successful projects you've managed that align with the responsibilities of the Logistics Manager position.
✨Tip Number 4
Research zooplus's core values—Care, Courage, Openness, and Simplicity—and think about how your personal values align with theirs. Be ready to articulate this alignment during your interview to demonstrate that you're a good cultural fit for the team.
We think you need these skills to ace Logistics Manager (All Genders)
Some tips for your application 🫡
Understand the Company: Familiarise yourself with zooplus and their mission to create joy for pets and their parents. Highlight your alignment with their core values of Care, Courage, Openness, and Simplicity in your application.
Tailor Your CV: Ensure your CV reflects your experience in customer-oriented logistics services. Emphasise your project management skills and analytical competence, particularly in relation to the UK and Ireland Last Mile market.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your ability to manage relationships with Delivery Service Providers. Mention specific examples of how you've improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight your advanced IT skills, especially in MS Excel, and any additional European languages you speak. This will demonstrate your capability to thrive in a data-driven environment.
How to prepare for a job interview at zooplus AG
✨Understand the Company Values
Before your interview, make sure you understand zooplus's core values: Care, Courage, Openness, and Simplicity. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in the role of Logistics Manager.
✨Showcase Your Analytical Skills
Given the importance of analytical competence in this role, come prepared with examples of how you've used data to drive decisions in logistics. Highlight your proficiency in tools like MS Excel and any relevant projects where you improved delivery service quality.
✨Demonstrate Customer-Centric Thinking
As the role focuses on enhancing customer experience, be ready to share specific instances where you've successfully managed customer relationships or improved service delivery. This will show your commitment to putting customers first.
✨Prepare for Cross-Functional Collaboration
Since the position involves coordinating with various teams, think of examples where you've worked collaboratively across departments. Discuss how you can leverage these experiences to drive continuous improvement in the delivery experience at zooplus.
