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For Companies At a Glance
- Tasks: Lead and optimise our Fulfillment Centre operations to ensure top-notch service for pet parents.
- Company: Join Europe's leading online pet platform, dedicated to creating joy for pets and their owners.
- Benefits: Enjoy a 20% discount in our shop, training opportunities, team events, and health plans.
- Why this job: Make a real impact in a dynamic environment while driving continuous improvement in logistics.
- Qualifications: Experience in logistics or e-commerce, with strong leadership and analytical skills.
- Other info: Hybrid work setup: 60% in-office, 40% remote, with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Fulfillment Center Manager (all genders) – Full-time, Department: Operations & Logistics.
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We are on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, these values inspire us to grow, raise the bar for our customers and fuel a pet-first business.
This role can be based in either our London office at 2 Eastbourne Terrace, London, or at our Fulfillment Center Zooplus & DIRKS Consumer Logistics Limited, Carbon 207, Coventry CV3 4FJ, United Kingdom.
In order to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network.
Responsibilities
- Manage relationships and act as a liaison between the logistics service provider and Zooplus
- Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions
- Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues
- Analyzing service levels and cost
- Drive continuous improvement of warehouse processes in collaboration with the logistics service providers
- Support and lead projects related to operations linked to continuous improvement and customer satisfaction
- Close cooperation with headquarter and cross-functional teams across Europe
- Drive Zooplus quality expectations and standards together with our external Logistics-Service-Provider
- Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution
- Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
- Direct reporting to the Regional Manager Fulfillment Operations
- Help to drive the strategic development of the Fulfillment Team
- Collaborate with the service provider and the Engineering team to investigate further capacity increase projects
- Contributing to monthly and quarterly business reviews
End-to-end responsibility as Subject-Matter Expert for FC network-related processes:
- Develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards;
- Train other FC managers on the processes
- Lead processes related to regular metrics reviews and benchmarking with all FC managers
- Taking over the responsibility for more than one FC
- Several years of experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse
- Profound methodological competence in process and material flow analysis, intralogistics
- Experience in leading medium to complex projects
- Sound understanding of e-commerce fulfillment processes and technical requirements
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote.
Benefits
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
SimplyHealth Cash Plan
Group Life Insurance
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Job Location
#J-18808-Ljbffr
Fulfillment Center Manager (all genders) employer: zooplus AG
Contact Detail:
zooplus AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfillment Center Manager (all genders)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at zooplus on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into zooplus's values: Care, Courage, Openness, and Simplicity. Think of examples from your past that showcase how you embody these values in your work.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific challenges you've faced in logistics and how you tackled them. We love candidates who can think on their feet and drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the zooplus family.
We think you need these skills to ace Fulfillment Center Manager (all genders)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fulfillment Center Manager role. Highlight your experience in logistics and e-commerce, and don’t forget to showcase any relevant projects you've led. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at zooplus and how your values align with ours. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and specific examples to demonstrate how you've driven improvements or managed successful projects. We’re all about results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at zooplus!
How to prepare for a job interview at zooplus AG
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics and e-commerce fulfillment processes. Understand the key performance indicators (KPIs) that are crucial for a Fulfillment Center Manager role, as well as how to analyse service levels and costs. This will show that you're not just familiar with the industry but also ready to dive into the specifics.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in managing supplier performance and driving continuous improvement. Being able to demonstrate your leadership style and how it aligns with Zooplus's core values will set you apart.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to inventory management or supplier issues. Think through potential scenarios and prepare your thought process on how you would approach these problems. This will showcase your analytical skills and proactive mindset.
✨Emphasise Collaboration and Communication
Since this role involves close cooperation with various teams, be prepared to discuss how you’ve effectively collaborated with cross-functional teams in the past. Share examples that highlight your communication skills and ability to build relationships, especially with logistics service providers.