Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise our Fulfillment Centre operations for top-notch customer satisfaction.
- Company: Join Zooplus, Europe’s leading online pet platform, dedicated to pet happiness.
- Benefits: Enjoy a hybrid work setup, discounts, training, and a supportive team culture.
- Why this job: Make a real impact in logistics while working with passionate professionals across Europe.
- Qualifications: Experience in logistics or warehouse management, with strong project leadership skills.
- Other info: Embrace diversity and inclusion in a dynamic, growth-oriented environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Fulfillment Center Manager (all genders) – Full-time, Department: Operations & Logistics.
Zooplus is Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We are driven by our core values of Care, Courage, Openness, and Simplicity, and aim to create joy for pets and their parents while growing a pet-first business. Our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network to supply customers across Europe quickly and to meet quality standards.
The FC Manager views the FC as a holistic process from inbound shipments management to on-time deliveries reaching the customer’s doorstep. With on-site teams at multiple outsourced FCs, daily tasks focus on ensuring the highest customer service, quality, punctuality, efficiency, and cost optimization through collaboration with service partners. A high level of process stability, transparency, and a continuous improvement mindset are key for success.
The FC manager serves as the communication link and facilitator between Zooplus and the service provider.
Responsibilities
- Manage relationships and act as a liaison between the logistics service provider and Zooplus
- Monitor and manage supplier performance, KPIs, and supplier reports; lead corrective actions
- Conduct weekly business reviews and GEMBA walks, including follow-up of identified issues
- Analyze service levels and cost
- Drive continuous improvement of warehouse processes in collaboration with the logistics service providers
- Support and lead projects related to operations aligned with continuous improvement and customer satisfaction
- Cooperate with headquarter and cross-functional teams across Europe
- Drive Zooplus quality expectations and standards with our external Logistics-Service-Provider
- Control and improve material flow processes proactively and respond promptly to issues
- Be responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
- Direct reporting to the Regional Manager Fulfillment Operations
- Help drive the strategic development of the Fulfillment Team
- Collaborate with the service provider and the Engineering team on capacity increase projects
- Contribute to monthly and quarterly business reviews
- End-to-end responsibility as Subject-Matter Expert for FC network-related processes
Qualifications
- Several years of experience in 3rd party logistics on provider and/or customer side (e-commerce/B2C preferred) or experience leading as site leader of a warehouse
- Profound methodological competence in process and material flow analysis / intralogistics
- Experience in leading medium to complex projects related to the role
- Sound understanding of e-commerce fulfillment processes and technical requirements
- Ability to take on responsibility for more than one FC
Benefits
With more than 1,000 passionate professionals located across 6 European offices, we believe success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote.
- 20% discount in our zooplus shop
- Internal and external training
- Team events
- SimplyHealth Cash Plan
- Group Life Insurance
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Job Location
Job Location information is presented in the original posting.
#J-18808-Ljbffr
Fulfillment Center Manager (all genders) employer: zooplus AG
Contact Detail:
zooplus AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfillment Center Manager (all genders)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and e-commerce sectors, especially those who work at Zooplus or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into Zooplus's values and operations. Show us how your experience aligns with our core values of Care, Courage, Openness, and Simplicity. We love candidates who resonate with our mission!
✨Tip Number 3
Don’t just wait for job openings—create your own opportunities! If you see a gap in our operations or have ideas for improvement, share them when you apply. We appreciate proactive thinkers who can drive continuous improvement.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your experience in logistics and e-commerce, and don’t forget to showcase your project management skills. We’re excited to see what you bring to the table!
We think you need these skills to ace Fulfillment Center Manager (all genders)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Fulfillment Center Manager role. Highlight your experience in logistics, e-commerce, and any leadership roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your values align with ours at Zooplus. Be genuine and let your personality come through – we love to see that!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements and results. Use numbers and examples to illustrate how you've improved processes or driven success in previous roles. We appreciate a data-driven approach!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at zooplus AG
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics and e-commerce fulfillment processes. Understand the key performance indicators (KPIs) that matter to Zooplus and be ready to discuss how you've managed supplier performance in the past.
✨Showcase Your Leadership Skills
As a Fulfillment Center Manager, you'll need to demonstrate your ability to lead teams and manage relationships with service providers. Prepare examples of how you've successfully led projects or improved processes in previous roles.
✨Emphasise Continuous Improvement
Zooplus values a continuous improvement mindset, so come prepared with specific examples of how you've driven improvements in warehouse processes or logistics operations. Highlight any methodologies you’ve used to analyse and optimise material flow.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them, especially regarding inventory management and supplier collaboration.