Sales Enablement Service Designer

2 days ago Be among the first 25 applicantsHybrid Working Pattern – 2 days per week from Tower Bridge officeZoopla is one of the UK\’s most instantly recognisable property brands. In fact, we\’re known and loved by over 91% of the nation (and we\’re working hard on the other 9%). Our mission is to help the nation make better home decisions – by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.We\’re a growing, dynamic team that embraces innovation and isn\’t afraid to push the boundaries. We\’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.We\’re hiring a Service Designer to help transform the internal sales experience – creating seamless, efficient systems and processes that empower our commercial teams to operate at their best.This is a unique opportunity to work on critical internal services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You\’ll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users.

Hybrid Working Pattern – 2 days per week from Tower Bridge officeZoopla is one of the UK\’s most instantly recognisable property brands. In fact, we\’re known and loved by over 91% of the nation (and we\’re working hard on the other 9%). Our mission is to help the nation make better home decisions – by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.We\’re a growing, dynamic team that embraces innovation and isn\’t afraid to push the boundaries. We\’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.We\’re hiring a Service Designer to help transform the internal sales experience – creating seamless, efficient systems and processes that empower our commercial teams to operate at their best.This is a unique opportunity to work on critical internal services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You\’ll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users.

What you\’ll be doing

Design and optimise sales support servicesMap and improve end-to-end sales journeys, from lead capture and contract creation to billing, renewals and reportingDesign intuitive, scalable processes that enhance the day-to-day experience of Zoopla\’s commercial teamsEmbed service design practices that support a smoother internal operation and better external customer outcomesChampion user-centred service improvementsConduct research with internal users (e.g. sales, account management, ops) to deeply understand challenges and uncover unmet needsLead the definition and design of processes, workflows and service blueprints – aligned to Zoopla\’s growth strategyCollaborate closely with the Sales Enablement PM to ensure cohesion between tooling, process and communicationPartner with data and commercial ops to validate impact and drive continuous iterationBring a test-and-learn approach to every service improvement, focusing on user outcomes and operational performance

Requirements

Must-haves

Experience in service design, process design or systems thinking in a product-led or tech-driven organisationStrong understanding of internal tooling, business operations, or sales enablement – with a knack for spotting inefficiencies and opportunitiesExcellent research and mapping skills – including journey mapping, service blueprints, process design, and stakeholder facilitationComfortable collaborating across disciplines, from product and engineering to sales, ops and financeHuman-centred mindset – always advocating for better user outcomes, even in complex internal systemsFamiliar with agile ways of working and continuous discovery/deliveryFamiliarity with tools like Salesforce and related tools

Nice-to-haves

Interest in leveraging automation, AI, or integrations to streamline processes

Benefits

Everyday Flex – greater flexibility over where and when you work25 days annual leave + extra days for years of serviceDay off for volunteering & Digital detox dayFestive Closure – business closed for period between Christmas and New YearCycle to work and electric car schemesFree Calm App membershipEnhanced Parental leaveFertility Treatment Financial SupportGroup Income Protection and private medical insuranceGym on-site in London – or membership in regional offices7.5% pension contribution by the companyDiscretionary annual bonus up to 10% of base salary

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