At a Glance
- Tasks: Design intuitive B2B platforms and tools that shape user experiences and drive business impact.
- Company: Join Zoopla, a leading UK property website with over nine million monthly users.
- Benefits: Enjoy hybrid working, 25 days annual leave, and a range of health and wellness perks.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real difference in the property market while working with cutting-edge design technologies.
- Qualifications: Proven experience in B2B product design and strong collaboration skills.
Description
Who We Are
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.
Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
About the role
This is a full-time, permanent position.
We’re looking for a Senior Product Designer to own the experience of Zoopla’s commercial marketplace: the platforms, tools and workflows that agents, developers and property professionals, plus the consumer-facing surfaces and advertising products tied to those businesses. This is a significant part of Zoopla’s business, generating real revenue and shaping how professionals and their clients experience our brand.
This is a hands-on role with real scope to shape both what we build and how we build it. You’ll work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact. You won’t just respond to briefs; you’ll help define opportunity areas, connect work to broader product and business goals, and ensure what we build delivers measurable results.
This role suits someone who moves comfortably between feature and product-level craft and the wider systems and workflows they sit within, is comfortable when the buyer isn’t the user, and balances improving what exists today with shaping what comes next.
What you’ll do
Ownership and Impact
- Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs
- Translate customer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value
- Balance user needs, buyer needs, technical constraints and commercial priorities when shaping solutions
Designing across the commercial marketplace
- Design across the marketplace, from the workflows professionals rely on to the consumer-facing and advertising experiences that support those businesses
- Design intuitive, high-quality tools and platform experiences for frequent, high-volume use by expert users, accounting for the roles, permissions and operational complexity
- Connect workflows across the full customer lifecycle, from trial and onboarding through to adoption, expansion and renewal
Data, Experimentation and Growth
- Define clear success metrics for your work through measurable outcomes
- Use data, research and behavioural insight to identify opportunities and inform decisions
- Design and iterate through experimentation, working with Product, Engineering and Data to test, learn and optimise journeys over time
- Continuously refine experiences based on performance, contributing to a culture of learning and optimisation
Exploration and Craft
- Look beyond the current roadmap to identify new opportunities that drive customer and business value
- Rapidly explore and validate ideas through prototyping and testing
- Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output
- Contribute to design systems and ways of working that improve quality, consistency and speed across a complex product suite
Collaboration & Influence
- Collaborate closely with cross-functional partners to align on goals and shape problems, not just solutions
- Influence prioritisation and decision-making by clearly articulating customer value, business impact and trade-offs
- Facilitate workshops and communicate ideas, rationale and outcomes clearly to stakeholders at different levels
- Act as a strong design voice within your team, raising the quality of thinking and execution
What we’re looking for
Please include a portfolio (with ease of access) showing end-to-end work on complex, workflow-heavy problems.
- Proven experience designing B2B, SaaS, platform or marketplace products end-to-end.
- Experience designing complex, workflow-heavy interfaces, including multi-step processes, roles and permissions
- Strong product thinking, with the ability to connect design decisions to customer and business outcomes
- Fluent in qualitative and quantitative research methods, and comfortable working with experimentation and performance data
- Experience working directly with customers and with the internal teams who represent them
- Confident collaborating across disciplines, facilitating workshops and influencing decisions without authority
- Curious about emerging technologies (including AI) and how they can be applied to improve customer experience, decision-making and product capability
- Proficiency in design tools such as Figma or similar, and can adapt your approach to the needs of the project.
The kind of designer who thrives here
- You think strategically and look beyond immediate tasks to identify opportunities and drive impact
- You take ownership from problem through to measurable outcome
- You’re comfortable when the buyer isn’t the user, and can design for both
- You understand how design contributes to business success, not just user experience
- You’re pragmatic about legacy, improving products incrementally while holding a clear long-term view
- You’re proactive, adaptable and comfortable working in a fast-moving environment
Where You’ll Be
At Zoopla we embrace hybrid working but emphasise the importance of also spending time together. You’ll have the opportunity to work remotely (at home) for two days per week with Mondays and Thursdays as all-Zoopla days in the office together plus a third in-office day of your choosing.
Our home in Tower Bridge is a wonderful hub for collaborative and individual working, with space to socialise and exercise. On our doorstep you’ll find buzzing Borough, Bankside and Bermondsey, not to mention soaring river views.
Benefits
- Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week
- 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
Senior Product Designer - Customer (B2B) in London employer: Zoopla
At Zoopla, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a strong emphasis on employee growth, our hybrid working model allows for flexibility while also encouraging team bonding during our all-Zoopla days in the vibrant Tower Bridge office. We offer a comprehensive benefits package, including generous annual leave, enhanced parental support, and wellness initiatives, making Zoopla a rewarding place to build your career in product design.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer - Customer (B2B) in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Zoopla for a Senior Product Designer - Customer (B2B), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Zoopla before they go live!
We think you need these skills to ace Senior Product Designer - Customer (B2B) in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer - Customer (B2B) at Zoopla, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Zoopla does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Zoopla. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Zoopla.
How to prepare for a job interview at Zoopla
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Zoopla, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Zoopla might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Zoopla!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Zoopla is looking for.
