At a Glance
- Tasks: Manage product lifecycle, billing accuracy, and cross-functional coordination for seamless service.
- Company: Join Zoopla, a leading UK property website with a strong consumer brand.
- Benefits: Enjoy 25 days leave, volunteering days, gym access, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal growth and a collaborative team environment.
- Why this job: Be the vital link between teams, ensuring clients receive top-notch service and support.
- Qualifications: Experience in sales support or property sector; strong numeracy and technical skills required.
The predicted salary is between 30000 - 42000 £ per year.
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla's customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers. Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
We are seeking a proactive, detail-oriented Sales Support Coordinator to join our New Homes team on a 12 month FTC. This is a critical "hub" role where you will manage the lifecycle of our products - from initial booking and pro-rata billing to renewals and technical troubleshooting. You will be the bridge between our sales team, finance, and technical departments, ensuring our home builders and clients receive a seamless service.
Key Responsibilities
- Product Lifecycle Management: Handle the end-to-end process for booking products, quotes, managing re-bookings, and overseeing product renewals.
- Billing & Financial Accuracy: Ensure accurate billing and lead the effective management and resolution of billing queries, maintaining financial integrity and client confidence.
- Contract Administration: Process contracts accurately and maintain up-to-date client records.
- Data & Insights: Generate and distribute "Buyer Insight" reports, pull results for various product lines, and provision of quote information.
- Project Coordination: Manage the administrative side of adding new developments and campaigns to our platforms.
- Cross-Functional Liaison: Act as the primary point of contact for technical queries, working closely with various internal teams to find swift resolutions.
Requirements & Experience
- Industry Experience: Previous experience working within the New Homes or Property sector is highly desirable.
- Support Background: Proven experience in a professional support or sales operations role.
- Technical Aptitude: Comfortable working with CRM systems and data; ability to explain technical issues to non-technical stakeholders.
- Numeracy: High level of comfort with figures, specifically for calculating pro-rata rates and checking invoices.
Core Competencies & Mindset
- Intellectual Curiosity: A natural desire to understand the "why" behind the data. You should be someone who digs deeper into reports to identify trends and asks the right questions to improve our service offering.
- Rigorous Quality Assurance: An inherent "check-and-verify" mindset. You will be responsible for ensuring that every detail - from pro-rata calculations to development listings - is 100% correct and in place before it reaches the customer.
- Customer-Centric Accuracy: A commitment to the customer experience, recognising that operational precision is the foundation of client trust and satisfaction.
Personal Attributes
- Proactive & Resourceful: You don't just spot a problem; you bring a solution.
- "Can do" Attitude: You are happy to roll up your sleeves and help out wherever the team needs it most.
- Approachable: You build strong relationships easily and maintain a positive demeanour under pressure.
- Organised: You can juggle multiple tasks - from data reporting to billing queries - without losing track of the details.
Benefits
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
Sales Support Coordinator in London employer: Zoopla
Zoopla is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership and drive progress. With a strong focus on employee well-being, the company offers generous benefits such as enhanced parental leave, a digital detox day, and a supportive environment for personal growth. Located in London, Zoopla provides unique opportunities for professional development within the dynamic property sector, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in London
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Zoopla for a Kickstart!
Don’t forget to check out our site for temporary roles at Zoopla. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Sales Support Coordinator in London
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Zoopla for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Zoopla and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Zoopla
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Zoopla operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Zoopla.
