At a Glance
- Tasks: Manage product lifecycle, billing accuracy, and cross-functional coordination for seamless service.
- Company: Join Zoopla, a leading UK property website with a strong consumer brand.
- Benefits: Enjoy 25 days leave, volunteering days, gym access, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal growth and a collaborative team environment.
- Why this job: Be the vital link between teams, ensuring clients receive top-notch service and support.
- Qualifications: Experience in sales support or property sector; strong numeracy and technical skills required.
The predicted salary is between 30000 - 42000 £ per year.
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla's customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers. Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
We are seeking a proactive, detail-oriented Sales Support Coordinator to join our New Homes team on a 12 month FTC. This is a critical "hub" role where you will manage the lifecycle of our products - from initial booking and pro-rata billing to renewals and technical troubleshooting. You will be the bridge between our sales team, finance, and technical departments, ensuring our home builders and clients receive a seamless service.
Key Responsibilities
- Product Lifecycle Management: Handle the end-to-end process for booking products, quotes, managing re-bookings, and overseeing product renewals.
- Billing & Financial Accuracy: Ensure accurate billing and lead the effective management and resolution of billing queries, maintaining financial integrity and client confidence.
- Contract Administration: Process contracts accurately and maintain up-to-date client records.
- Data & Insights: Generate and distribute "Buyer Insight" reports, pull results for various product lines, and provision of quote information.
- Project Coordination: Manage the administrative side of adding new developments and campaigns to our platforms.
- Cross-Functional Liaison: Act as the primary point of contact for technical queries, working closely with various internal teams to find swift resolutions.
Requirements & Experience
- Industry Experience: Previous experience working within the New Homes or Property sector is highly desirable.
- Support Background: Proven experience in a professional support or sales operations role.
- Technical Aptitude: Comfortable working with CRM systems and data; ability to explain technical issues to non-technical stakeholders.
- Numeracy: High level of comfort with figures, specifically for calculating pro-rata rates and checking invoices.
Core Competencies & Mindset
- Intellectual Curiosity: A natural desire to understand the "why" behind the data. You should be someone who digs deeper into reports to identify trends and asks the right questions to improve our service offering.
- Rigorous Quality Assurance: An inherent "check-and-verify" mindset. You will be responsible for ensuring that every detail - from pro-rata calculations to development listings - is 100% correct and in place before it reaches the customer.
- Customer-Centric Accuracy: A commitment to the customer experience, recognising that operational precision is the foundation of client trust and satisfaction.
Personal Attributes
- Proactive & Resourceful: You don't just spot a problem; you bring a solution.
- "Can do" Attitude: You are happy to roll up your sleeves and help out wherever the team needs it most.
- Approachable: You build strong relationships easily and maintain a positive demeanour under pressure.
- Organised: You can juggle multiple tasks - from data reporting to billing queries - without losing track of the details.
Benefits
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
Sales Support Coordinator in London employer: Zoopla
Zoopla is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership and drive progress. With a strong focus on employee well-being, the company offers generous benefits such as enhanced parental leave, a digital detox day, and a supportive environment for personal growth. Located in London, Zoopla provides unique opportunities for professional development within the dynamic property sector, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the property sector, especially those who work at Zoopla. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Zoopla's values and how they align with your own. Be ready to share examples of how you've taken ownership and made things better in your previous roles.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you've managed multiple tasks or projects simultaneously. This will demonstrate your ability to juggle responsibilities like a Sales Support Coordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Zoopla.
We think you need these skills to ace Sales Support Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Coordinator role. Highlight your experience in the property sector and any relevant support roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Attention to Detail:Since this role involves managing product lifecycles and ensuring billing accuracy, it's crucial to demonstrate your meticulous nature. Use examples from your past work where you’ve successfully managed details or resolved issues to show us you’re the right fit.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, share instances where you’ve identified problems and implemented solutions. This will show us that you embody the proactive mindset we value at Zoopla.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Zoopla
✨Know Your Stuff
Before the interview, make sure you understand Zoopla's business model and how the Sales Support Coordinator role fits into it. Familiarise yourself with their product lifecycle management and billing processes, as well as any recent developments in the property sector.
✨Show Your Proactive Side
During the interview, highlight examples from your past experience where you've taken ownership of a project or solved a problem. Zoopla values a proactive and resourceful mindset, so be ready to share specific instances where you’ve gone above and beyond.
✨Be Data Savvy
Since the role involves generating reports and managing data, demonstrate your comfort with numbers and CRM systems. You might want to prepare a few examples of how you've used data to drive decisions or improve processes in previous roles.
✨Emphasise Teamwork
Zoopla is all about winning together, so be sure to discuss your experience working collaboratively across different teams. Share stories that showcase your ability to liaise effectively with sales, finance, and technical departments to ensure seamless service delivery.
