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- Tasks: Manage product lifecycle, billing accuracy, and cross-functional coordination.
- Company: Join Zoopla, a leading UK property website with a strong consumer brand.
- Benefits: Enjoy 25 days annual leave, gym access, and enhanced parental leave.
- Why this job: Be a key player in a dynamic team driving innovative property solutions.
- Qualifications: Experience in sales support or property sector; strong numeracy skills.
- Other info: Proactive environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
We are seeking a proactive, detail-oriented Sales Support Coordinator to join our New Homes team on a 12 month FTC. This is a critical "hub" role where you will manage the lifecycle of our products – from initial booking and pro‑ra billing to renewals and technical troubleshooting. You will be the bridge between our sales team, finance, and technical departments, ensuring our home builders and clients receive a seamless service.
Key Responsibilities- Product Lifecycle Management: Handle the end‑to‑end process for booking products, quotes, managing re‑bookings, and overseeing product renewals.
- Billing & Financial Accuracy: Ensure accurate billing and lead the effective management and resolution of billing queries, maintaining financial integrity and client confidence.
- Contract Administration: Process contracts accurately and maintain up‑to‑date client records.
- Data & Insights: Generate and distribute "Buyer Insight" reports, pull results for various product lines, and provision of quote information.
- Project Coordination: Manage the administrative side of adding new developments and campaigns to our platforms.
- Cross‑Functional Liaison: Act as the primary point of contact for technical queries, working closely with various internal teams to find swift resolutions.
- Industry Experience: Previous experience working within the New Homes or Property sector is highly desirable.
- Support Background: Proven experience in a professional support or sales operations role.
- Technical Aptitude: Comfortable working with CRM systems and data; ability to explain technical issues to non‑technical stakeholders.
- Numeracy: High level of comfort with figures, specifically for calculating pro‑ra rates and checking invoices.
- Intellectual Curiosity: A natural desire to understand the "why" behind the data. You should be someone who digs deeper into reports to identify trends and asks the right questions to improve our service offering.
- Rigorous Quality Assurance: An inherent "check‑and‑verify" mindset. You will be responsible for ensuring that every detail – from pro‑ra calculations to development listings – is 100% correct and in place before it reaches the customer.
- Customer‑Centric Accuracy: A commitment to the customer experience, recognising that operational precision is the foundation of client trust and satisfaction.
- Proactive & Resourceful: You don’t just spot a problem; you bring a solution.
- “Can do” Attitude: You are happy to roll up your sleeves and help out wherever the team needs it most.
- Approachable: You build strong relationships easily and maintain a positive demeanour under pressure.
- Organised: You can juggle multiple tasks – from data reporting to billing queries – without losing track of the details.
25 days annual leave + extra days for years of service
Day off for volunteering & Digital detox day
Festive Closure – business closed for period between Christmas and New Year
Cycle to work and electric car schemes
Free Calm App membership
Enhanced Parental leave
Fertility Treatment Financial Support
Group Income Protection and private medical insurance
Gym on‑site in London
7.5% pension contribution by the company
Discretionary annual bonus up to 10% of base salary
Sales Support Coordinator - 12-months FTC in London employer: Zoopla
Contact Detail:
Zoopla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator - 12-months FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the property sector, especially those connected to Zoopla. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Zoopla’s latest projects and understand their values. This shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Show off your skills during the interview! Be ready to discuss how your experience aligns with the Sales Support Coordinator role. Use examples that highlight your proactive nature and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Sales Support Coordinator - 12-months FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Coordinator role. Highlight your experience in product lifecycle management and any relevant support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and detail-oriented mindset. Tell us why you're excited about the role and how you embody our guiding behaviours like taking ownership and making things better.
Showcase Your Technical Skills: Since this role involves working with CRM systems and data, don’t forget to mention your technical aptitude. If you've tackled any tricky technical issues before, share those experiences with us to demonstrate your problem-solving skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Zoopla
✨Know Your Stuff
Before the interview, make sure you understand Zoopla's business model and how the Sales Support Coordinator role fits into it. Familiarise yourself with the property sector, especially the New Homes market, so you can speak confidently about your relevant experience.
✨Showcase Your Skills
Be ready to discuss your technical aptitude and experience with CRM systems. Prepare examples of how you've successfully managed billing queries or product lifecycles in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Emphasise Teamwork
Since this role involves liaising with various departments, highlight your collaborative skills. Share specific instances where you've worked cross-functionally to solve problems or improve processes, showcasing your proactive and resourceful nature.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your intellectual curiosity about the role and the company. Inquire about the team's current challenges or how they measure success in the Sales Support Coordinator position. This shows you're genuinely interested and engaged.