At a Glance
- Tasks: Manage product lifecycle, billing accuracy, and client records for seamless service.
- Company: Join Zoopla, a leading UK property website with a strong consumer brand.
- Benefits: Enjoy 25 days annual leave, gym access, and enhanced parental leave.
- Other info: Proactive environment with opportunities for personal growth and development.
- Why this job: Be the vital link between teams, ensuring clients receive top-notch support.
- Qualifications: Experience in property or sales support, with strong technical and numeracy skills.
The predicted salary is between 28800 - 43200 £ per year.
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
We are seeking a proactive, detail-oriented Sales Support Coordinator to join our New Homes team on a 12 month FTC. This is a critical "hub" role where you will manage the lifecycle of our products – from initial booking and pro‑ra billing to renewals and technical troubleshooting. You will be the bridge between our sales team, finance, and technical departments, ensuring our home builders and clients receive a seamless service.
Key Responsibilities- Product Lifecycle Management: Handle the end‑to‑end process for booking products, quotes, managing re‑bookings, and overseeing product renewals.
- Billing & Financial Accuracy: Ensure accurate billing and lead the effective management and resolution of billing queries, maintaining financial integrity and client confidence.
- Contract Administration: Process contracts accurately and maintain up‑to‑date client records.
- Data & Insights: Generate and distribute "Buyer Insight" reports, pull results for various product lines, and provision of quote information.
- Project Coordination: Manage the administrative side of adding new developments and campaigns to our platforms.
- Cross‑Functional Liaison: Act as the primary point of contact for technical queries, working closely with various internal teams to find swift resolutions.
- Industry Experience: Previous experience working within the New Homes or Property sector is highly desirable.
- Support Background: Proven experience in a professional support or sales operations role.
- Technical Aptitude: Comfortable working with CRM systems and data; ability to explain technical issues to non‑technical stakeholders.
- Numeracy: High level of comfort with figures, specifically for calculating pro‑ra rates and checking invoices.
- Intellectual Curiosity: A natural desire to understand the "why" behind the data. You should be someone who digs deeper into reports to identify trends and asks the right questions to improve our service offering.
- Rigorous Quality Assurance: An inherent "check‑and‑verify" mindset. You will be responsible for ensuring that every detail – from pro‑ra calculations to development listings – is 100% correct and in place before it reaches the customer.
- Customer‑Centric Accuracy: A commitment to the customer experience, recognising that operational precision is the foundation of client trust and satisfaction.
- Proactive & Resourceful: You don’t just spot a problem; you bring a solution.
- “Can do” Attitude: You are happy to roll up your sleeves and help out wherever the team needs it most.
- Approachable: You build strong relationships easily and maintain a positive demeanour under pressure.
- Organised: You can juggle multiple tasks – from data reporting to billing queries – without losing track of the details.
25 days annual leave + extra days for years of service
Day off for volunteering & Digital detox day
Festive Closure – business closed for period between Christmas and New Year
Cycle to work and electric car schemes
Free Calm App membership
Enhanced Parental leave
Fertility Treatment Financial Support
Group Income Protection and private medical insurance
Gym on‑site in London
7.5% pension contribution by the company
Discretionary annual bonus up to 10% of base salary
Customer Success Consultant - 12-months FTC in London employer: Zoopla
Zoopla is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture where collaboration and innovation thrive. With generous benefits such as 25 days of annual leave, enhanced parental leave, and a commitment to personal development through initiatives like volunteering days and wellness programmes, Zoopla empowers its employees to achieve a fulfilling work-life balance while contributing to meaningful projects in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant - 12-months FTC in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Zoopla.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Zoopla. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Consultant - 12-months FTC in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Zoopla.
How to prepare for a job interview at Zoopla
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Zoopla's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Zoopla offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
