At a Glance
- Tasks: Manage product lifecycle, billing accuracy, and client records while coordinating with various teams.
- Company: Join Zoopla, a leading UK property website with a strong consumer brand.
- Benefits: Enjoy 25 days annual leave, volunteering days, and a discretionary bonus.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Be the vital link in delivering seamless service to home builders and clients.
- Qualifications: Experience in property or sales support, with strong numeracy and technical skills.
The predicted salary is between 36000 - 60000 € per year.
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
We are seeking a proactive, detail-oriented Sales Support Coordinator to join our New Homes team on a 12 month FTC. This is a critical "hub" role where you will manage the lifecycle of our products – from initial booking and pro‑ra billing to renewals and technical troubleshooting. You will be the bridge between our sales team, finance, and technical departments, ensuring our home builders and clients receive a seamless service.
Key Responsibilities- Product Lifecycle Management: Handle the end‑to‑end process for booking products, quotes, managing re‑bookings, and overseeing product renewals.
- Billing & Financial Accuracy: Ensure accurate billing and lead the effective management and resolution of billing queries, maintaining financial integrity and client confidence.
- Contract Administration: Process contracts accurately and maintain up‑to‑date client records.
- Data & Insights: Generate and distribute "Buyer Insight" reports, pull results for various product lines, and provision of quote information.
- Project Coordination: Manage the administrative side of adding new developments and campaigns to our platforms.
- Cross‑Functional Liaison: Act as the primary point of contact for technical queries, working closely with various internal teams to find swift resolutions.
- Industry Experience: Previous experience working within the New Homes or Property sector is highly desirable.
- Support Background: Proven experience in a professional support or sales operations role.
- Technical Aptitude: Comfortable working with CRM systems and data; ability to explain technical issues to non‑technical stakeholders.
- Numeracy: High level of comfort with figures, specifically for calculating pro‑ra rates and checking invoices.
- Intellectual Curiosity: A natural desire to understand the "why" behind the data. You should be someone who digs deeper into reports to identify trends and asks the right questions to improve our service offering.
- Rigorous Quality Assurance: An inherent "check‑and‑verify" mindset. You will be responsible for ensuring that every detail – from pro‑ra calculations to development listings – is 100% correct and in place before it reaches the customer.
- Customer‑Centric Accuracy: A commitment to the customer experience, recognising that operational precision is the foundation of client trust and satisfaction.
- Proactive & Resourceful: You don’t just spot a problem; you bring a solution.
- "Can do" Attitude: You are happy to roll up your sleeves and help out wherever the team needs it most.
- Approachable: You build strong relationships easily and maintain a positive demeanour under pressure.
- Organised: You can juggle multiple tasks – from data reporting to billing queries – without losing track of the details.
25 days annual leave + extra days for years of service
Day off for volunteering & Digital detox day
Festive Closure – business closed for period between Christmas and New Year
Cycle to work and electric car schemes
Free Calm App membership
Enhanced Parental leave
Fertility Treatment Financial Support Group
Income Protection and private medical insurance
Gym on‑site in London
7.5% pension contribution by the company
Discretionary annual bonus up to 10% of base salary
Customer Success Consultant - 12-months FTC employer: Zoopla
Zoopla is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership and drive progress. With a strong focus on employee well-being, the company offers generous benefits such as 25 days of annual leave, enhanced parental leave, and a supportive environment for personal growth and development. Located in London, Zoopla provides unique opportunities to engage with cutting-edge technology in the property sector while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant - 12-months FTC
✨Tip Number 1
Network like a pro! Reach out to people in the property sector, especially those who work at Zoopla. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Zoopla's values. They love simplicity, ownership, and teamwork. Think of examples from your past where you've embodied these traits and be ready to share them!
✨Tip Number 3
Show off your tech skills! Since the role involves CRM systems and data, brush up on your technical know-how. Be ready to discuss how you've used tech to solve problems in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to take ownership of your job search.
We think you need these skills to ace Customer Success Consultant - 12-months FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight your experience in the New Homes or Property sector, and show us how your skills align with our key responsibilities.
Show Off Your Attention to Detail:Since this role requires a rigorous quality assurance mindset, be sure to demonstrate your attention to detail in your application. Use specific examples where you've ensured accuracy in your previous roles.
Be Proactive in Your Approach:We love candidates who take ownership! In your application, share instances where you’ve identified problems and brought solutions. This will show us that you embody the proactive spirit we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zoopla
✨Know Your Stuff
Before the interview, make sure you understand Zoopla's business model and how they empower movers. Familiarise yourself with their products and services, especially in the New Homes sector. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
As a Customer Success Consultant, you'll need to be proactive and resourceful. Prepare examples from your past experiences where you've identified problems and implemented solutions. This will demonstrate your 'can do' attitude and ability to take ownership.
✨Be Data Savvy
Since the role involves generating reports and managing data, brush up on your numeracy skills. Be ready to discuss how you've worked with data in previous roles, and think about how you can explain technical issues to non-technical stakeholders.
✨Emphasise Teamwork
Zoopla values collaboration, so be prepared to talk about how you've worked effectively in teams. Share specific examples of how you've liaised with different departments to achieve a common goal, highlighting your ability to win together.
