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For Companies At a Glance
- Tasks: Deliver exceptional support and sales to riders while managing front of house operations.
- Company: Join Zoomo, a leader in Light Electric Vehicles, transforming urban transport across the globe.
- Benefits: Enjoy a competitive salary, 33 days paid leave, free e-vehicle rides, and mental health support.
- Why this job: Be part of a dynamic team driving sustainability and innovation in urban mobility.
- Qualifications: Customer service experience with leadership skills; tech-savvy and detail-oriented.
- Other info: Diverse team culture with opportunities for personal growth and development.
The predicted salary is between 23000 - 31000 £ per year.
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world\’s leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.
In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
The Role
As Senior Front of House, you’ll be the sole customer-facing team member responsible for delivering a world-class experience to every rider who walks through the door. From onboarding and troubleshooting to sales and support, you’ll take full ownership of the rider journey. You’ll work hand-in-hand with the Lead Mechanic and workshop team to ensure smooth daily operations, high standards, and a seamless flow between front and back of house.
This role is ideal for someone who’s independent, proactive, and confident running FOH operations solo — someone who thrives on responsibility, leads by example, and keeps things moving with positivity and precision.
What You\’ll Do
- Own the Rider Experience
- Deliver exceptional in-person support to new and existing riders
- Walk new riders through the onboarding process, safety checks, and product features
- Troubleshoot rider issues confidently and ensure fast, effective resolutions
- Be a trusted point of contact for all rider queries — in person, via phone, or digitally
- Champion rider satisfaction by going the extra mile every time
- Help meet store sales goals by recommending the right products and services
- Cross-sell and upsell where appropriate based on rider needs
- Provide accurate, helpful info on pricing, terms, and aftercare support
- Confidently handle transactions, system entries, and any relevant documentation
- Take full ownership of FOH systems, processes, and administration
- Keep accurate records in line with company policies and compliance standards
- Maintain a clean, welcoming, and well-organised FOH environment
- Work closely with the Lead Mechanic to coordinate rider handovers, bookings, and workflow
- Spot inefficiencies and suggest improvements to enhance operations
Ideal Candidate:
You are passionate and driven, with a deep commitment to providing exceptional customer service. You are a natural leader with the ability to motivate, mentor, and inspire your team. You are results-oriented and data-driven, with a strong track record of achieving sales and operational goals. You are tech-savvy and comfortable with technology. You are entrepreneurial in your approach and always looking for new opportunities to grow the business. You are resilient and adaptable, able to thrive in a dynamic and ever-changing environment. You are an excellent communicator with strong written and verbal communication skills.
- Experience in a customer-facing role, ideally with some leadership or solo responsibility
- A natural sense of ownership, accountability, and initiative
- Excellent communication and interpersonal skills
- Strong organisation and admin skills — detail-oriented and efficient
- Problem-solver with a calm, confident presence under pressure
- Comfortable using tech systems and adapting to new processes
- Passion for mobility, sustainability, or tech (bonus!)
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Competitive salary of £27,571.
- Comprehensive benefits include 33 days of paid annual leave.
- Commute in style – enjoy free rides to work on one of our e-vehicles.
- Work with a switched-on team dedicated to making cities greener and empowering riders.
- Be part of a team at the forefront of the world\’s electrification journey.
- Invest in your growth with an annual learning and development allowance.
- Prioritise your well-being with dedicated mental health support.
- Enjoy team events with monthly social club activities.
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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Senior Front of House Associate employer: Zoomo
Contact Detail:
Zoomo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Front of House Associate
✨Tip Number 1
Familiarise yourself with Zoomo's mission and values. Understanding their commitment to sustainability and urban mobility will help you align your responses during interviews, showcasing your passion for the role and the company.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the expectations for the Senior Front of House role.
✨Tip Number 3
Demonstrate your tech-savviness by researching the latest trends in electric vehicles and fleet management software. Being knowledgeable about the industry will not only impress your interviewers but also show your enthusiasm for the position.
✨Tip Number 4
Think about how you can contribute to improving operations at Zoomo. Prepare suggestions or ideas that could enhance the rider experience or streamline processes, as this proactive mindset is exactly what they are looking for in a candidate.
We think you need these skills to ace Senior Front of House Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Front of House Associate position at Zoomo. Understand the key responsibilities and the skills required, such as customer service excellence and leadership qualities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles, particularly any leadership or solo responsibility you've had. Emphasise your problem-solving skills and ability to thrive under pressure, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mobility and sustainability. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to Zoomo's mission of transitioning urban miles to Light Electric Vehicles.
Showcase Your Tech Savviness: Since the role requires comfort with technology, include any relevant tech skills or experiences in your application. Highlight your ability to adapt to new systems and processes, which will demonstrate your readiness for the dynamic environment at Zoomo.
How to prepare for a job interview at Zoomo
✨Showcase Your Customer Service Skills
As a Senior Front of House Associate, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your problem-solving skills and how you handled challenging situations.
✨Demonstrate Leadership Qualities
This role requires a natural leader who can motivate and inspire others. Be ready to discuss instances where you've taken ownership of a project or led a team, showcasing your initiative and ability to drive results.
✨Familiarise Yourself with the Product
Understanding Zoomo's products and services is key. Research their ebikes and fleet management software, and be prepared to discuss how you would assist riders with onboarding and troubleshooting, as well as how you would recommend products based on their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think about how you would manage a busy day at the front of house, deal with multiple rider queries, or improve operational efficiencies. Practising these scenarios will help you respond confidently.
