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At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world’s leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.
In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
About the Role
Love ebikes and helping people? Join Zoomo as a Service Coordinator. You’ll be the face of our Manchester hub—managing the desk, chatting with our courier community, and performing quick‑fix repairs to keep the city moving. No master‑mechanic certificate required; if you’re handy with a wrench and great with people, we’ll train you on the rest.
Key Responsibilities
Customer Service & Workshop Operations
- Serve as the first point of contact for customer repair and maintenance requests, providing friendly and efficient service.
- Manage the daily appointment calendar, scheduling repairs and communicating effectively with customers.
- Diagnose and repair a wide range of e‑bike and e‑moped issues, providing clear explanations and solutions to customers.
- Perform high‑quality repairs and maintenance, ensuring customer satisfaction and vehicle safety.
- Process repair invoices and handle customer queries professionally.
- May be required to attend to occasional roadside assistance requests.
Technical Expertise & Workshop Support
- Maintain a strong understanding of e‑bike and e‑moped mechanics and repair procedures.
- Stay updated on the latest industry best practices and technical advancements.
- Assist with workshop organisation and maintain a clean and safe working environment.
- Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.
- Proven experience as a bicycle mechanic with strong diagnostic and repair skills (e‑bikes and/or e‑mopeds a bonus).
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non‑technical individuals.
- Strong problem‑solving skills and the ability to think on your feet.
- Ability to manage your own workload and prioritise tasks effectively.
- A valid driving licence and a clean driving record (may be required).
- A proactive and positive attitude with a genuine desire to help customers.
- Knowledge of workshop safety procedures.
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched‑on team that strives to make the streets greener and serve the rider
- You will be rostered 24 hours per week and will receive an hourly salary of ÂŁ12.60 to ÂŁ13.37 per hour (depending on experience)
- Fast growth and career progression
- Global and country‑specific benefits packages/perks
- Monthly team outings & events
- Free e‑bike subscription
- Annual learning and development allowance
- Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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E-Bike Service Advisor in Manchester employer: Zoomo
Contact Detail:
Zoomo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Bike Service Advisor in Manchester
✨Tip Number 1
Get to know the company! Research Zoomo and their mission to transition urban miles to Light Electric Vehicles. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Zoomo and any tips they might have for your application process. Personal connections can make a big difference!
✨Tip Number 3
Prepare for hands-on assessments! Since the role involves quick-fix repairs, brush up on your e-bike knowledge and practice basic repair skills. Being able to demonstrate your technical abilities can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Zoomo team. Don’t miss out!
How to prepare for a job interview at Zoomo
✨Know Your E-Bikes
Before the interview, brush up on your knowledge of e-bikes and their mechanics. Familiarise yourself with common issues and repairs, as well as the latest industry trends. This will show your passion for the role and help you engage in meaningful conversations with the interviewers.
✨Show Off Your People Skills
As a Service Coordinator, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or helped someone out—this will demonstrate your ability to connect with the courier community.
✨Practice Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice explaining how you would diagnose and fix common e-bike problems. This will not only showcase your technical skills but also your problem-solving abilities, which are crucial for this role.
✨Be Ready to Discuss Your Work Style
Zoomo values efficiency and organisation. Be prepared to talk about how you manage your workload and prioritise tasks. Share specific strategies you use to stay organised, especially in a busy workshop environment, to highlight your proactive attitude and ability to keep things running smoothly.