At a Glance
- Tasks: Lead city operations, drive revenue growth, and ensure exceptional customer experiences.
- Company: Join Zoomo, a leader in sustainable electric mobility with a global impact.
- Benefits: Competitive salary, comprehensive benefits, career growth opportunities, and a company e-bike.
- Other info: Be part of a diverse team from 45+ nationalities in a dynamic work environment.
- Why this job: Make a positive impact on urban transport while developing your leadership skills.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 38000 - 42000 £ per year.
ABOUT ZOOMO
At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world's most convenient, affordable, and safe e-bike platform. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software, and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Glovo, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
THE ROLE
We are seeking a highly driven and results-oriented City Operations Manager to lead our Manchester and Edinburgh operations. This is a critical leadership role within our rapidly growing business, requiring a dynamic and adaptable individual with a proven track record of success in managing complex operations. The City Operations Manager will be responsible for the overall performance of the hubs, driving revenue growth, profitability, and customer satisfaction while fostering a high-performing and engaged team. This role lends itself to a strategic and entrepreneurial mindset, with a strong focus on operational excellence, customer experience, and team development. The successful candidate will have a deep understanding of the local market, a passion for delivering exceptional customer service, and the ability to navigate a fast-paced and challenging environment.
RESPONSIBILITIES
- Business Leadership: Develop and execute comprehensive growth plans to achieve and exceed ambitious revenue, profit, and market share targets. Oversee all aspects of operations, including retail sales, fleet management, inventory control, logistics, and customer service. Own the P&L for the region, managing budgets, controlling costs, and maximising profitability.
- People Management: Recruit, hire, train, and develop a high-performing team of mechanics, technicians, and customer service representatives. Conduct performance reviews, provide regular feedback, and identify opportunities for employee growth and development. Oversee team scheduling, payroll, and other HR-related functions.
- Customer Experience: Ensure an exceptional customer experience at every touchpoint, from initial inquiry to ongoing support. Build and maintain strong relationships with key customers, including both individual riders and B2B clients. Resolve customer issues effectively and efficiently, ensuring high levels of customer satisfaction.
- Operations Management: Manage all aspects of vehicle operations, including fleet maintenance, repairs, and logistics. Oversee inventory management, ensuring optimal stock levels and minimising costs. Maintain a safe and compliant operating environment, ensuring adherence to all relevant regulations and safety standards.
- Marketing and Partnerships: Develop and implement effective marketing strategies to increase brand awareness, attract new customers, and drive demand for services. This may include digital marketing campaigns, content marketing, local partnerships with Uber Eats, Deliveroo or Just Eat, along with community outreach programs.
Requirements
- Proven Leadership Experience: 2+ years of successful area management experience in retail, vehicle leasing, or a related field.
- Business Acumen: Strong analytical and problem-solving skills with the ability to analyse data, identify trends, and develop effective solutions. Experience with financial planning, budgeting, and P&L management is essential.
- Operational Excellence: Demonstrated experience in managing all aspects of operations, including inventory management, logistics, fleet maintenance, and team management.
- Customer Focus: A strong customer service orientation with the ability to build and maintain long-term relationships with customers.
- Market Expansion: Experience with market expansion strategies, including identifying new market opportunities, developing go-to-market plans, and executing successful campaigns.
- Team Leadership: Proven ability to lead, motivate, and develop high-performing teams. Excellent communication, interpersonal, and coaching skills.
- Technical Proficiency: A basic understanding of electric vehicle technology and mechanics is preferred. Proficiency in Microsoft Office Suite and relevant fleet management/POS software.
Benefits
At Zoomo, you'll be a part of a dynamic team making a positive impact on the planet. Enjoy the benefits of working at the forefront of electric mobility, including:
- Competitive salary: £38,000 to £42,000 (depending on experience)
- Comprehensive benefits: Enjoy global and country-specific benefits packages tailored to your needs.
- Growth opportunities: Advance your career with ongoing training and development.
- Perks: Experience our products firsthand with a company e-bike, and take advantage of our annual learning and development allowance.
- Wellbeing: Prioritise your mental health with our dedicated support resources.
- Inclusive culture: Be part of a diverse and inclusive team from 45+ nationalities.
City Operations Manager in Manchester employer: Zoomo
At Zoomo, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions sustainability and innovation. As an Associate Operations Manager, you'll be part of a diverse team dedicated to transforming urban transport while enjoying competitive salaries, equity options, and comprehensive benefits, including learning allowances and mental wellbeing support. Join us in making a meaningful impact on the environment and your career in a collaborative and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land City Operations Manager in Manchester
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Zoomo.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Zoomo. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace City Operations Manager in Manchester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Zoomo, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Zoomo and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Zoomo. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Zoomo
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Zoomo.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Zoomo.
