Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert repair services for e-bikes and e-mopeds while delivering top-notch customer service.
- Company: Join Zoomo, a leader in transitioning urban transport to Light Electric Vehicles.
- Benefits: Competitive salary, career growth, free e-bike subscription, and mental wellbeing support.
- Why this job: Make a real impact on greener cities while working with a dynamic, diverse team.
- Qualifications: Experience as a bicycle mechanic with strong customer service and problem-solving skills.
- Other info: Enjoy monthly team outings and a supportive work environment.
The predicted salary is between 13 - 16 £ per hour.
ABOUT ZOOMO
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia. In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more. Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
About the Role
Are you a skilled mechanic with a knack for customer interaction? As a customer facing Repair Mechanic in Birmingham, you'll be the face of our workshop, providing expert repair services to our valued courier riders. You'll manage appointments, handle walk-in repairs, and may occasionally provide roadside assistance. If you combine exceptional mechanical skills with outstanding customer service abilities and thrive in a dynamic environment, this is the perfect opportunity to make a real impact. We have multiple roles for both Junior & Senior Mechanics!
Key Responsibilities
- Serve as the first point of contact for customer repair and maintenance requests, providing friendly and efficient service.
- Manage the daily appointment calendar, scheduling repairs and communicating effectively with customers.
- Diagnose and repair a wide range of e-bike and e-moped issues, providing clear explanations and solutions to customers.
- Perform high-quality repairs and maintenance, ensuring customer satisfaction and vehicle safety.
- Process repair invoices and handle customer queries professionally.
- May be required to attend to occasional roadside assistance requests.
Technical Expertise & Workshop Support
- Maintain a strong understanding of e-bike and e-moped mechanics and repair procedures.
- Stay updated on the latest industry best practices and technical advancements.
- Assist with workshop organisation and maintain a clean and safe working environment.
- Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.
Proven experience as a bicycle mechanic with strong diagnostic and repair skills (e-bikes and/or e-mopeds a bonus). Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical individuals. Strong problem-solving skills and the ability to think on your feet. Ability to manage your own workload and prioritise tasks effectively. A valid driving licence and a clean driving record (may be required). A proactive and positive attitude with a genuine desire to help customers. Knowledge of workshop safety procedures.
Benefits
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched-on team that strives to make the streets greener and serve the rider.
- Annual Salary £26,732 to £32,387 (pro rata for part time and depending on experience).
- Fast growth and career progression.
- Global and country-specific benefits packages/perks.
- Monthly team outings & events.
- Free e-bike subscription.
- Annual learning and development allowance.
- Mental wellbeing support.
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
Bicycle Mechanic (part-time) in Birmingham employer: Zoomo
Contact Detail:
Zoomo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bicycle Mechanic (part-time) in Birmingham
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Zoomo. Understand their mission and values, especially their focus on transitioning urban miles to Light Electric Vehicles. This will help you connect your skills as a mechanic to their goals.
✨Tip Number 2
Show off your customer service skills! As a Repair Mechanic, you'll be the face of the workshop. Be ready to share examples of how you've provided excellent service in the past. We want to see that you can communicate technical issues clearly and keep customers happy.
✨Tip Number 3
Be prepared for hands-on assessments! Since this role is all about practical skills, you might be asked to demonstrate your mechanical expertise during the interview. Brush up on your diagnostic skills and be ready to tackle some e-bike repairs on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Zoomo team. Don’t forget to highlight your experience with e-bikes or e-mopeds if you have it!
We think you need these skills to ace Bicycle Mechanic (part-time) in Birmingham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your mechanical expertise in your application. We want to see your experience with e-bikes and any relevant repairs you've done. Don't be shy about sharing specific examples that showcase your skills!
Customer Service is Key: Since you'll be interacting with customers, it's important to demonstrate your customer service abilities. Share any past experiences where you provided excellent service or resolved issues effectively. We love a friendly face!
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description and show us why you're the perfect fit for our team. A personalised touch goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you want to join Zoomo!
How to prepare for a job interview at Zoomo
✨Know Your Stuff
Make sure you brush up on your e-bike and e-moped knowledge before the interview. Be ready to discuss common issues, repair techniques, and any recent advancements in the industry. Showing that you're up-to-date will impress them!
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past where you've provided excellent service. Prepare to share how you handle difficult situations or explain technical issues to non-technical customers.
✨Show Your Problem-Solving Skills
Be prepared to tackle some hypothetical scenarios during the interview. They might ask how you'd approach a specific repair issue or manage a busy day in the workshop. Think through your problem-solving process and be ready to articulate it clearly.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, workshop culture, or any training opportunities. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
