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- Tasks: Repair e-bikes and provide top-notch customer service in a dynamic workshop environment.
- Company: Join Zoomo, a leader in Light Electric Vehicles, transforming urban transport across the globe.
- Benefits: Enjoy a competitive salary, free e-bike subscription, and monthly team outings.
- Why this job: Make a real impact on carbon-neutral cities while working with a diverse, passionate team.
- Qualifications: Experience as a bicycle mechanic with strong customer service skills is essential.
- Other info: Opportunities for both Junior & Senior Mechanics available; embrace growth and learning!
The predicted salary is between 26732 - 27812 £ per year.
ABOUT ZOOMO
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world\’s leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.
In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
About the Role:
Are you a skilled mechanic with a knack for customer interaction? As a customer facing Repair Mechanic in Edinburgh, you\’ll be the face of our workshop, providing expert repair services to our valued courier riders. You\’ll manage appointments, handle walk-in repairs, and may occasionally provide roadside assistance. If you combine exceptional mechanical skills with outstanding customer service abilities and thrive in a dynamic environment, this is the perfect opportunity to make a real impact. We have multiple roles for both Junior & Senior Mechanics!
Key Responsibilities:
Customer Service & Workshop Operations:
- Serve as the first point of contact for customer repair and maintenance requests, providing friendly and efficient service.
- Manage the daily appointment calendar, scheduling repairs and communicating effectively with customers.
- Diagnose and repair a wide range of e-bike and e-moped issues, providing clear explanations and solutions to customers.
- Perform high-quality repairs and maintenance, ensuring customer satisfaction and vehicle safety.
- Process repair invoices and handle customer queries professionally.
- May be required to attend to occasional roadside assistance requests.
Technical Expertise & Workshop Support:
- Maintain a strong understanding of e-bike and e-moped mechanics and repair procedures.
- Stay updated on the latest industry best practices and technical advancements.
- Assist with workshop organisation and maintain a clean and safe working environment.
- Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.
- Proven experience as a bicycle mechanic with strong diagnostic and repair skills (e-bikes and/or e-mopeds a bonus).
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical individuals.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to manage your own workload and prioritise tasks effectively.
- A valid driving licence and a clean driving record (may be required).
- A proactive and positive attitude with a genuine desire to help customers.
- Knowledge of workshop safety procedures.
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched-on team that strives to make the streets greener and serve the rider
- Annual Salary £26,732 to £27,812 (depending on experience)
- Fast growth and career progression
- Global and country-specific benefits packages/perks
- Monthly team outings & events
- Free e-bike subscription
- Annual learning and development allowance
- Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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Bicycle Mechanic employer: Zoomo
Contact Detail:
Zoomo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bicycle Mechanic
✨Tip Number 1
Familiarise yourself with the latest e-bike technologies and repair techniques. Being knowledgeable about the specific models and brands that Zoomo works with can give you an edge during interviews, as it shows your commitment to staying updated in the field.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. Since this role involves direct interaction with customers, demonstrating your ability to communicate effectively and provide excellent service will make you a standout candidate.
✨Tip Number 3
Connect with current or former employees of Zoomo on platforms like LinkedIn. They can provide insights into the company culture and what they look for in candidates, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've solved mechanical issues or provided exceptional customer service. Having specific examples ready can demonstrate your problem-solving skills and ability to handle pressure, both of which are crucial for this role.
We think you need these skills to ace Bicycle Mechanic
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Bicycle Mechanic position. Tailor your application to highlight your relevant experience in customer service and mechanical skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience as a bicycle mechanic, particularly with e-bikes and e-mopeds. Include specific examples of your diagnostic and repair skills, as well as any customer service achievements.
Write a Compelling Cover Letter: In your cover letter, express your passion for sustainable transport and how your skills align with Zoomo's mission. Mention your ability to communicate technical issues to customers and your proactive attitude towards problem-solving.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Zoomo
✨Showcase Your Mechanical Skills
Be prepared to discuss your experience with bicycle mechanics, especially e-bikes and e-mopeds. Bring examples of past repairs you've completed and be ready to explain your diagnostic process.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with customers, highlight your customer service skills. Share specific instances where you successfully resolved customer issues or provided exceptional service.
✨Familiarise Yourself with Zoomo's Vision
Understand Zoomo's mission to promote Light Electric Vehicles. Be ready to discuss how your values align with their goal of creating carbon-neutral cities and how you can contribute to that vision.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process in diagnosing and solving mechanical issues, as well as how you would handle customer queries effectively.
