At a Glance
- Tasks: Provide expert repair services for e-bikes and e-mopeds while delivering top-notch customer service.
- Company: Join Zoomo, a leader in transitioning urban transport to Light Electric Vehicles.
- Benefits: Competitive salary, career growth, free e-bike subscription, and mental wellbeing support.
- Other info: Enjoy monthly team outings and a supportive work environment focused on inclusivity.
- Why this job: Make a real impact on greener streets while working with a dynamic, diverse team.
- Qualifications: Experience as a bicycle mechanic with strong customer service and problem-solving skills.
The predicted salary is between 29087 - 34428 £ per year.
ABOUT ZOOMO
At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.
Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >150 world-class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deployed these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, Just Eat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, UPS and many more.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
About the Role:
The e-bike mechanic is a critical, customer-facing role at Zoomo, directly fuelling our operational success. We are looking for a customer-obsessed problem solver who demonstrates a high level of drive, commitment and a proactive work ethic. You will be the essential link ensuring our customers have a seamless and exceptional experience. The work will primarily involve performing maintenance, repairs and diagnostics, both at Zoomo service sites and on-location at customer premises.
Key Responsibilities:
- Safety inspection of e-bikes at customer sites and documentation of checks on Zoomo systems.
- Repair and servicing of bikes to the highest of standards as expected by Zoomo.
- Diagnose required services, fault find and service Zoomo e-bikes to enable them to return to the rider in a safe and fully operational condition.
- Perform inspections on available fleet and returns to ensure no cosmetic damage, all electronics components and other essential components are fully functioning.
- Ensure that the workshop is kept tidy and in tip-top shape.
- Promote our values when interacting with riders and suppliers.
- You will serve as a Zoomo ambassador and on-site representative at our customer locations, ensuring our brand and product are consistently presented to the highest standard.
Requirements
- Required:
- Experience working as a bike mechanic (electric or not), we are willing to consider candidates coming from other fields such as car or motorcycle mechanics.
- Ability and drive to work independently with little or no direct supervision
- Flexibility to work shifts and remotely in different sites
- To be able to work as part of a team, collaborating with the Zoomo teams worldwide
- A passion for bikes!
- Nice to have:
- Cytech Level 2 bicycle mechanics training or equivalent would be ideal but not essential.
- A full UK driving licence and a motorbike licence and/or CBT
- Working knowledge of how bikes are assembled and repaired
- Familiarity with all types of bikes and accessories
- Experience with e-bikes or lithium ion batteries
- Relevant industry experience (cycling, food delivery, mobility, technology)
Benefits
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched-on team that strives to make the streets greener and serve the rider
- Annual Salary £29,750 to £33,750 (depending on experience)
- Fast growth and career progression
- Global and country-specific benefits packages/perks
- Monthly team outings & events
- Free e-bike subscription
- Annual learning and development allowance
- Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
#LI-ONSITE
Bicycle Mechanic in London employer: Zoomo
At Zoomo, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values innovation and customer service. As an E-Bike Mechanic, you'll enjoy competitive salary packages, including a free e-bike, and ample opportunities for professional growth within our global team. Our commitment to employee well-being and development makes Zoomo a rewarding place to build your career in the rapidly evolving e-mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Bicycle Mechanic in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Zoomo and their mission. Understanding their vision for carbon-neutral cities will help you connect your skills as a mechanic to their goals.
✨Tip Number 2
Show off your customer service skills! As a Repair Mechanic, you'll be interacting with riders daily. Be ready to share examples of how you've provided excellent service in the past – it’ll make you stand out!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to diagnose and fix issues quickly. Being able to demonstrate your technical expertise and quick thinking will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Zoomo team and making an impact in the e-bike world.
We think you need these skills to ace Bicycle Mechanic in London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your mechanical expertise in your application. We want to see your experience with e-bikes and any relevant repairs you've done. Don't be shy—let us know what makes you a top-notch mechanic!
Customer Service is Key:Since you'll be interacting with our courier riders, it's crucial to showcase your customer service skills. Share examples of how you've provided excellent service in the past. We love candidates who can communicate technical issues clearly and keep customers happy!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific responsibilities from the job description that excite you and how your background aligns with them. This shows us you're genuinely interested in joining our team at Zoomo.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values!
How to prepare for a job interview at Zoomo
✨Know Your Stuff
Make sure you brush up on your e-bike and e-moped knowledge before the interview. Be ready to discuss common issues, repair techniques, and any recent advancements in the industry. Showing that you’re up-to-date will impress them!
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past where you provided excellent service. Prepare to share how you handled difficult situations or explained technical issues to non-technical customers.
✨Show Your Problem-Solving Skills
Be prepared to tackle some hypothetical scenarios during the interview. They might ask how you would diagnose a specific issue or handle a busy day in the workshop. Think through your approach and be ready to demonstrate your critical thinking.
✨Get Familiar with Zoomo
Research Zoomo’s mission and values, especially their focus on carbon-neutral cities and LEVs. Being able to align your personal values with theirs will show your genuine interest in the company and the role.
