At a Glance
- Tasks: Lead operations in Manchester and Edinburgh, driving growth and customer satisfaction.
- Company: Join Zoomo, a leader in sustainable electric mobility.
- Benefits: Competitive salary, comprehensive benefits, and career growth opportunities.
- Other info: Be part of a diverse team from 45+ nationalities, promoting inclusivity.
- Why this job: Make a positive impact on urban transport while developing your leadership skills.
- Qualifications: 2+ years in area management with strong operational and customer service skills.
The predicted salary is between 38000 - 42000 £ per year.
At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world's most convenient, affordable, and safe e-bike platform. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software, and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia.
The role of City Operations Manager is a critical leadership position within our rapidly growing business, requiring a dynamic and adaptable individual with a proven track record of success in managing complex operations. The City Operations Manager will be responsible for the overall performance of the hubs, driving revenue growth, profitability, and customer satisfaction while fostering a high-performing and engaged team.
Responsibilities
- Business Leadership: Develop and execute comprehensive growth plans to achieve and exceed ambitious revenue, profit, and market share targets. Oversee all aspects of operations, including retail sales, fleet management, inventory control, logistics, and customer service. Own the P&L for the region, managing budgets, controlling costs, and maximising profitability.
- People Management: Recruit, hire, train, and develop a high-performing team of mechanics, technicians, and customer service representatives. Conduct performance reviews, provide regular feedback, and identify opportunities for employee growth and development. Oversee team scheduling, payroll, and other HR-related functions.
- Customer Experience: Ensure an exceptional customer experience at every touchpoint, from initial inquiry to ongoing support. Build and maintain strong relationships with key customers, including both individual riders and B2B clients. Resolve customer issues effectively and efficiently, ensuring high levels of customer satisfaction.
- Operations Management: Manage all aspects of vehicle operations, including fleet maintenance, repairs, and logistics. Oversee inventory management, ensuring optimal stock levels and minimising costs. Maintain a safe and compliant operating environment, ensuring adherence to all relevant regulations and safety standards.
- Marketing and Partnerships: Develop and implement effective marketing strategies to increase brand awareness, attract new customers, and drive demand for services. This may include digital marketing campaigns, content marketing, local partnerships with Uber Eats, Deliveroo or Just Eat, along with community outreach programs.
Proven Leadership Experience: 2+ years of successful area management experience in retail, vehicle leasing, or a related field.
Business Acumen: Strong analytical and problem-solving skills with the ability to analyse data, identify trends, and develop effective solutions. Experience with financial planning, budgeting, and P&L management is essential.
Operational Excellence: Demonstrated experience in managing all aspects of operations, including inventory management, logistics, fleet maintenance, and team management.
Customer Focus: A strong customer service orientation with the ability to build and maintain long-term relationships with customers.
Market Expansion: Experience with market expansion strategies, including identifying new market opportunities, developing go-to-market plans, and executing successful campaigns.
Team Leadership: Proven ability to lead, motivate, and develop high-performing teams. Excellent communication, interpersonal, and coaching skills.
Technical Proficiency: A basic understanding of electric vehicle technology and mechanics is preferred. Proficiency in Microsoft Office Suite and relevant fleet management/POS software.
At Zoomo, you'll be a part of a dynamic team making a positive impact on the planet. Enjoy the benefits of working at the forefront of electric mobility, including:
- Competitive salary: £38,000 to £42,000 (depending on experience)
- Comprehensive benefits: Enjoy global and country-specific benefits packages tailored to your needs.
- Growth opportunities: Advance your career with ongoing training and development.
- Perks: Experience our products firsthand with a company e-bike, and take advantage of our annual learning and development allowance.
- Wellbeing: Prioritise your mental health with our dedicated support resources.
- Inclusive culture: Be part of a diverse and inclusive team from 45+ nationalities.
City Operations Manager in Manchester employer: Zoomo Pty
At Zoomo, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the UK Operations & Parts Lead, you will not only play a pivotal role in enhancing operational efficiency but also benefit from our commitment to employee growth through continuous learning opportunities and a supportive work environment. Located in the heart of the UK, our team enjoys a dynamic workplace that values sustainability and the future of transportation.
StudySmarter Expert Advice🤫
We think this is how you could land City Operations Manager in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Zoomo Pty and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Zoomo Pty!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Zoomo Pty keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace City Operations Manager in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Zoomo Pty:This is your chance to really connect with the team at Zoomo Pty. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Zoomo Pty
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Zoomo Pty.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Zoomo Pty that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Zoomo Pty. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
