At a Glance
- Tasks: Provide expert repair services for e-bikes and e-mopeds while delivering top-notch customer service.
- Company: Join Zoomo, a leader in transitioning urban transport to Light Electric Vehicles.
- Benefits: Competitive salary, career growth, free e-bike subscription, and mental wellbeing support.
- Other info: Enjoy monthly team outings and a supportive work environment focused on inclusivity.
- Why this job: Make a real impact on greener streets while working with a dynamic, diverse team.
- Qualifications: Experience as a bicycle mechanic with strong customer service and problem-solving skills.
The predicted salary is between 27250 - 32750 £ per year.
ABOUT ZOOMO
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs).
Zoomo is the world's leading platform to access ebikes for professional use.
We operate across Europe, UK, North America and Australia.
In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software.
Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments.
Our partners include Uber Eats, Amazon, Just Eat Takeaway, Doordash, Fed Ex and many more.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
About the Role
Are you a skilled mechanic with a knack for customer interaction?
As a customer facing Repair Mechanic in Manchester, you'll be the face of our workshop, providing expert repair services to our valued courier riders.
You'll manage appointments, handle walk-in repairs, and may occasionally provide roadside assistance.
If you combine exceptional mechanical skills with outstanding customer service abilities and thrive in a dynamic environment, this is the perfect opportunity to make a real impact.
We have multiple roles for both Junior & Senior Mechanics!
Key Responsibilities
Customer Service & Workshop Operations
- Serve as the first point of contact for customer repair and maintenance requests, providing friendly and efficient service.
- Manage the daily appointment calendar, scheduling repairs and communicating effectively with customers.
- Diagnose and repair a wide range of e-bike and e-moped issues, providing clear explanations and solutions to customers.
- Perform high-quality repairs and maintenance, ensuring customer satisfaction and vehicle safety.
- Process repair invoices and handle customer queries professionally.
- May be required to attend to occasional roadside assistance requests.
Technical Expertise & Workshop Support
- Maintain a strong understanding of e-bike and e-moped mechanics and repair procedures.
- Stay updated on the latest industry best practices and technical advancements.
- Assist with workshop organisation and maintain a clean and safe working environment.
- Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.
- Proven experience as a bicycle mechanic with strong diagnostic and repair skills (e-bikes and/or e-mopeds a bonus).
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical individuals.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to manage your own workload and prioritise tasks effectively.
- A valid driving licence and a clean driving record (may be required).
- A proactive and positive attitude with a genuine desire to help customers.
- Knowledge of workshop safety procedures.
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched-on team that strives to make the streets greener and serve the rider
- Annual Salary £27,250 to £32,750 (depending on experience)
- Fast growth and career progression
- Global and country-specific benefits packages/perks
- Monthly team outings & events
- Free e-bike subscription
- Annual learning and development allowance
- Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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Bicycle Mechanic in Manchester employer: Zoomo Pty
At Zoomo, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the UK Operations & Parts Lead, you will not only play a pivotal role in enhancing operational efficiency but also benefit from our commitment to employee growth through continuous learning opportunities and a supportive work environment. Located in the heart of the UK, our team enjoys a dynamic workplace that values sustainability and the future of transportation.
StudySmarter Expert Advice🤫
We think this is how you could land Bicycle Mechanic in Manchester
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Bicycle Mechanic in Manchester
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Zoomo Pty's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Zoomo Pty. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Zoomo Pty
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Zoomo Pty.
