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- Tasks: Manage parts operations, optimise inventory, and support dealers in the UK market.
- Company: Join a leading global company in aerial work platforms and equipment.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with a dedicated logistics team and advanced e-commerce systems.
- Why this job: Make a real impact by improving customer satisfaction and reducing machine downtime.
- Qualifications: 5+ years in parts management with strong inventory control skills.
The predicted salary is between 40000 - 50000 £ per year.
The Parts Manager is responsible for the efficient local operation and optimization of the company’s existing spare parts system in the UK market, covering aerial work platforms, telehandlers, and forklifts.
This role is not to build the system from scratch, but to ensure effective local execution, inventory optimization, dealer support, and operational excellence in line with industry best practices demonstrated by companies such as JLG, Genie, and Skyjack. This position is critical to reducing machine downtime, improving customer satisfaction, and strengthening dealer confidence in the UK market.
Key Responsibilities
- Parts Operations & System Implementation: Ensure effective use of the company’s parts management system and online ordering platform in the UK. Promote and guide dealers and customers to place orders through the e-commerce system. Ensure smooth and accurate order processing within the system.
- Inventory Planning & Optimization: Optimize local stock structure based on installed base, failure rates, and consumption patterns. Define Min/Max levels, safety stock, and replenishment plans. Monitor inventory turnover, aging stock, and backorder situations. Coordinate replenishment with HQ to improve availability and accuracy.
- Close Coordination with Logistics Team: Work closely with the logistics department responsible for physical shipments. Ensure clear order priority, accuracy of information, and dispatch efficiency. Follow up on delivery performance and support same-day dispatch for stock parts.
- Dealer & Key Account Support: Provide parts identification and technical support to dealers and rental key accounts. Train and guide customers in using the online ordering platform and parts system. Support customers in reducing machine downtime through fast parts response.
- Management of Three Parts Categories: Take full responsibility for tracking and managing three types of parts business: Warranty parts, FOC (free of charge) parts supplied with machines, Normal retail parts sales. Ensure clear tracking, stock control, and reporting for each category.
- KPI Monitoring & Continuous Improvement: Monitor and improve key KPIs: Order Fulfillment Rate, Same-day Dispatch Rate, Backorder Rate, Inventory Turnover, Customer Satisfaction. Provide regular operational reports and improvement actions.
- Quality & Technical Feedback: Analyze high-consumption and frequent-failure parts. Provide feedback to HQ for product quality and design improvement. Support service team with parts-related technical insights.
Qualifications & Experience
- Minimum 5 years of experience in parts or aftermarket management in AWP, telehandler, forklift, or similar equipment industries.
- Strong knowledge of inventory control and parts operations.
- Experience working with dealers and rental companies.
- Familiar with ERP and parts catalog systems.
- Good communication skills and customer-oriented mindset.
- Fluent English.
Key Achievements in the First 12 Months
- Optimized UK parts stock structure with significantly reduced backorders.
- Dealers and customers widely using the online ordering platform.
- High same-day dispatch rate for stock parts.
- Clear management and reporting of warranty, FOC, and retail parts.
- Noticeable reduction of customer downtime caused by parts availability.
Parts Manager (AWP) in Wolverhampton employer: Zoomlion
Contact Detail:
Zoomlion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Manager (AWP) in Wolverhampton
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in parts management and how you've optimised inventory in the past. Make it clear that you’re ready to hit the ground running.
✨Tip Number 3
Don’t just wait for job postings—reach out directly! If you see a company you love, send them a message expressing your interest in working with them. It shows initiative and could lead to opportunities that aren’t advertised.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents. Plus, it helps us keep track of your application and gives you a better chance of standing out.
We think you need these skills to ace Parts Manager (AWP) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Manager role. Highlight your experience in parts management and any relevant achievements that align with the job description. We want to see how your skills can help us optimise our operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage inventory and support dealers, as these are key aspects of the job.
Showcase Your Technical Skills: Since this role involves working with parts management systems and e-commerce platforms, be sure to mention any relevant technical skills you have. We love candidates who are comfortable with technology and can help us improve our processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Zoomlion
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of parts management, especially in the AWP, telehandler, and forklift sectors. Familiarise yourself with the company's existing systems and how they align with industry best practices from companies like JLG and Genie.
✨Showcase Your Inventory Skills
Be ready to discuss your experience with inventory planning and optimisation. Prepare examples of how you've defined Min/Max levels or managed stock turnover in previous roles. This will demonstrate your ability to enhance operational excellence.
✨Communicate Clearly
Since this role involves close coordination with logistics and dealer support, practice articulating your thoughts clearly. Think about how you would explain complex processes simply, especially when guiding customers through the online ordering platform.
✨Prepare for KPI Discussions
Understand key performance indicators relevant to the role, such as order fulfilment rates and customer satisfaction. Be prepared to share how you've monitored and improved these metrics in past positions, showcasing your commitment to continuous improvement.