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- Tasks: Oversee service quality, coordinate resources, and manage customer service centres.
- Company: Join Zoomlion, a global leader in construction machinery with a strong market presence.
- Benefits: Competitive salary, career growth, and the chance to work in a dynamic international environment.
- Other info: Fluency in English or Chinese is required; strong communication and analytical skills are essential.
- Why this job: Make a real impact in a leading company while enhancing your management skills.
- Qualifications: Must have experience in after-sales service within the construction machinery industry.
The predicted salary is between 45000 - 55000 £ per year.
Please note: Candidates without service experience in the construction machinery industry will not be accepted! We only consider candidates with industry experience!
Vacancy: Service Manager-UK-Manchester
Zoomlion has covered more than 100 countries and regions worldwide and has already made market arrangements to follow the Belt and Road initiative. Zoomlion products have been well sold to the markets in the Middle East, South America, Africa, Southeast Asia, Russia as well as many high-end markets in the USA, Europe and Australia. The company has subsidiaries in nearly 20 countries in East Asia, Southeast Asia and Europe, etc., also industrial and technological parks in Italy, Germany, India, Brazil and Belarus as well as more than 50 resident offices around the world. Zoomlion is ranked 4th globally in the machinery manufacturing industry.
Responsibilities
- Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
- Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization.
- Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
- Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling.
- Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel.
- Other key tasks assigned by the headquarters and the superiors.
Qualifications
- Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc.
- Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred. [At least three years of experience in after-sales service industry and service team management.]
- In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities.
- Proficient in Microsoft software such as Word, Excel, PowerPoint, etc.
- Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.
Kindly email your CV to Subject: Application for Service Manager-Spain-Valencia vacancy.
Service Manager in Manchester employer: Zoomlion
Contact Detail:
Zoomlion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Zoomlion and its products. Show us you know your stuff about the construction machinery industry and how you can add value as a Service Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain your service experience clearly and confidently. We want to hear how you've tackled challenges in the past and what makes you the right fit for our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Zoomlion family.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your service experience in the construction machinery industry. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Tailor Your CV: Customise your CV to reflect the qualifications and responsibilities mentioned in the job description. We love it when candidates take the time to match their skills with what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Zoomlion
✨Know Your Stuff
Make sure you brush up on your knowledge of the construction machinery industry. Familiarise yourself with common service issues and solutions, as well as Zoomlion's products and their market presence. This will show that you're not just a candidate, but someone who understands the field.
✨Showcase Your Experience
Prepare to discuss your previous roles in after-sales service and how they relate to the responsibilities of a Service Manager. Be ready to share specific examples of how you've handled service quality issues or optimised processes in the past. This is your chance to shine!
✨Communication is Key
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked about how you handle customer feedback or complaints, so think of examples where your communication made a difference.
✨Cultural Fit Matters
Research Zoomlion's corporate culture and values. Be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their culture can set you apart from other candidates.