Senior Contracts Administrator

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.We are seeking a detail-oriented and analytical Contracts Administrator to join our dynamic team. This role is responsible for managing the complete contract lifecycle from quote to cash, ensuring compliance, and driving process improvements. The ideal candidate will serve as a key liaison between sales, legal, and finance teams while maintaining high standards of accuracy and efficiency in contract management.What You'll Do:Queue Management & OperationsManage and prioritize Approvals, Closing, and Help Chat queuesProvide backup support for Trials, Cases, and Auto Renewals queues as neededOwn assigned escalations and ensure timely resolutionSupport JIRA ticket management in collaboration with Business Technology teamContract Management & ProcessingExecute quote-to-cash (Q2C) processes and ensure accurate data entry into Salesforce (SFDC)Review and approve quotes for accuracy and compliance with company policiesAssess signed DocuSign documents for opportunity closure and provisioning requirementsBuild and customize quotes & contracts based on sales team specificationsAddress sales representatives' contract and provisioning concerns with strategic recommendationsCompliance & Risk ManagementMonitor compliance with company policies and industry regulationsIdentify and assess contract-related risksEnsure all contract terms align with legal and business requirementsStakeholder Collaboration & SupportCollaborate effectively with Contracts team members, Sales, Legal, and Finance departmentsAnalyze and resolve internal stakeholder requests independently and professionallyProvide expert guidance on contract management best practicesSupport team audits and compliance initiativesProcess Improvement & AnalyticsIdentify opportunities for process improvement and provide actionable insightsBuild, own, and maintain Salesforce reports with custom conditionsGenerate analytical reports to support business decision-makingContribute to developing and implementing contract management best practicesEnsure effective resource utilization and flag system errors/bugs through ServiceNowTraining & Knowledge ManagementTrain new hires and facilitate knowledge transfer within the teamCreate and maintain training documentation and materials for internal useProvide ongoing training and guidance on contract management best practicesSupport ad hoc projects as assignedWhat You Bring:5+ years of experience in contract administration, sales operations, or related roleProficiency in Salesforce (SFDC) with report building capabilitiesExperience with DocuSign and contract management systemsStrong analytical and problem-solving skillsExcellent written and verbal communication skillsDetail-oriented with strong organizational abilitiesAbility to work independently and manage multiple prioritiesProficiency in Microsoft Office SuitePreferred QualificationsBachelor's degree in Business Administration or related fieldExperience with JIRA and ServiceNow ticketing systemsPrevious experience in training and documentation developmentFamiliarity with quote-to-cash (Q2C) or Deal Desk related processesExperience in process improvement initiativesAbout us:ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.