At a Glance
- Tasks: Lead customer onboarding and ensure successful adoption of ZoomInfo's products.
- Company: Join ZoomInfo, a fast-paced tech company that empowers your career.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by helping customers achieve their business goals.
- Qualifications: 8+ years in customer onboarding or project management, preferably in SaaS.
The predicted salary is between 72000 - 88000 £ per year.
Senior GTM Onboarding Manager
Location
London, United Kingdom
Department
864 Client Services - Onboarding
Zoom Info is where careers accelerate.
We move fast, think boldly, and empower you to do the best work of your life.
You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins.
With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute.
You’ll make things happen fast.
As the Senior Customer Onboarding Manager, you will be responsible for ensuring the successful execution of Zoom Info's customer onboarding strategy and accelerating customer adoption of Zoom Info's products and solutions.
This role combines go-to-market (GTM) expertise, solution development, and project management to help customers translate business objectives into actionable use cases and measurable outcomes.
The Senior GTM Onboarding Manager partners with Customer Success, Customer Training, and Customer Integrations teams to develop and execute effective onboarding plans, including goals, timelines, solution deployment, and resource coordination to accelerate value for Zoom Info customers.
What You'll Do
- Manage comprehensive onboarding programs for a portfolio of Zoom Info customers, ensuring a highly organized experience with clearly defined goals, timelines, deliverables, and success metrics.
Serve as a primary point of contact throughout onboarding and implementation.
- Lead strategic discovery conversations to understand customers' GTM objectives, business challenges, existing workflows, and technology environments, translating insights into actionable onboarding strategies and prioritized use cases.
- Develop and execute implementation strategies that align customer business objectives with Zoom Info's products and capabilities, ensuring successful onboarding within defined SLAs.
- Partner with customers to assist with design, build, and deploy GTM solutions and workflows, demonstrating a hands-on approach to translating business requirements into practical, scalable solutions.
- Work directly with customers to establish expectations, define project milestones, manage dependencies, coordinate customer tasks, and provide regular updates throughout the onboarding lifecycle.
- Collaborate cross-functionally with Customer Success, Training, Integrations, and Solutions Engineering teams to deliver a cohesive implementation experience that drives product adoption and measurable business value.
- Manage multiple simultaneous onboarding projects, balancing strategic priorities, customer satisfaction, technical requirements, and execution timelines while proactively identifying risks and removing obstacles.
- Serve as a strategic advisor to customers, applying GTM best practices and product expertise to recommend solutions that improve sales and marketing processes, operational efficiency, and business outcomes.
- Ensure a seamless transition to Customer Success and Account Management teams through standardized handoff documentation that captures customer objectives, deployed use cases, implementation milestones, wins, challenges, and opportunities for continued growth.
- Apply creativity, critical thinking, and strong business acumen to solve complex customer challenges, continuously improve onboarding processes, and identify opportunities to accelerate customer value.
What You Bring
- 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation, and/or project management, ideally within a Saa S environment.
- Strong understanding of B2B go-to-market strategies, including sales prospecting, pipeline generation, account prioritization, territory planning, marketing operations, and revenue workflows.
- A consultative mindset with the ability to translate business challenges into actionable strategies, use cases, and technical solutions.
- Comfortable working hands-on to build, configure, and deploy solutions, with an ability to move seamlessly between strategic planning and tactical execution.
- Excellent project management skills, including the ability to manage multiple complex implementations, coordinate cross-functional stakeholders, maintain timelines, and deliver high-quality outcomes.
- Ability to manage competing priorities, rapidly adapt to changing customer needs, and proactively address project risks and dependencies.
- Strong analytical and problem-solving skills, with the ability to assess customer requirements, identify gaps, and recommend practical solutions.
- Experience developing, implementing, training, and/or supporting B2B Saa S solutions (previous experience with Zoom Info and/or Zoom Info certification strongly preferred).
- Strong familiarity with Salesforce CRM and an understanding of common GTM technology ecosystems, integrations, and workflows.
- Highly collaborative, organized, and execution-oriented, with excellent presentation and stakeholder management skills.
- Ability to confidently facilitate strategic customer conversations, communicate technical concepts to business audiences, and influence stakeholders at various levels.
- Self-motivated, adaptable, and comfortable operating in a fast-paced environment that values ownership, innovation, and continuous improvement.
- Superior relationship-building and communication skills, both verbal and written.
This is a hybrid position, working a minimum of three days per week from our London England office
About us
Zoom Info (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence.
Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, Zoom Info delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.
Zoom Info is committed to protecting your privacy when you apply for jobs with us.
Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
Zoom Info may use a software-based assessment as part of the recruitment process.
More information about this tool, including the results of the most recent bias audit, is available here.
Zoom Info is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status.
We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.
We also consider qualified candidates with criminal histories in accordance with legal requirements.
- For
- Massachusetts
Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Zoom Info does not administer lie detector tests to applicants in any location.
Senior Go-to-Market Onboarding Manager in London employer: ZoomInfo
At ZoomInfo, we pride ourselves on fostering a vibrant work culture where collaboration and support are at the heart of our success. As an Account Executive, you'll not only have the chance to sell innovative solutions that truly make a difference for our clients but also benefit from extensive career growth opportunities in a dynamic environment. With competitive compensation and a team that celebrates each other's achievements, joining us means being part of a forward-thinking company that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Go-to-Market Onboarding Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ZoomInfo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ZoomInfo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Go-to-Market Onboarding Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ZoomInfo:Your cover letter is your chance to shine! Tell us why you want to work at ZoomInfo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ZoomInfo!
How to prepare for a job interview at ZoomInfo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
