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- Tasks: Manage international enterprise accounts and drive product adoption.
- Company: Leading Go-To-Market Intelligence provider in Greater London.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Build strong customer relationships and make a real impact in the SaaS industry.
- Qualifications: 5+ years in customer success or account management in SaaS.
- Other info: Collaborative environment with a focus on customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
A leading Go-To-Market Intelligence provider is seeking a Customer Success Manager III in Greater London. The role involves managing international enterprise accounts, driving product adoption, and building strong customer relationships.
The ideal candidate has over 5 years of experience in customer success or account management in the SaaS industry. You will work closely with executive sponsors to ensure customer satisfaction and value realization while developing strategies to enhance account performance.
Enterprise CSM — Global Growth & Adoption employer: ZoomInfo
Contact Detail:
ZoomInfo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise CSM — Global Growth & Adoption
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. Understand their customer base and think about how you can drive product adoption and enhance account performance. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing enterprise accounts and how you've built strong customer relationships in the past. Use specific examples to demonstrate your success in driving customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Enterprise CSM — Global Growth & Adoption
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your experience in managing enterprise accounts and driving product adoption, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background in the SaaS industry makes you a perfect fit for our team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to enhance account performance and customer satisfaction. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ZoomInfo
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of the SaaS industry and the specific products offered by the company. Understanding how their solutions drive customer success will help you articulate your value during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong relationships with clients. Think about times when you turned a challenging situation into a success story, as this will demonstrate your skills in managing international enterprise accounts.
✨Be Ready to Discuss Strategies
Since the role involves developing strategies to enhance account performance, come prepared with ideas or frameworks you've used in the past. This shows that you're proactive and can think critically about driving product adoption.
✨Engage with Executive Sponsors
Familiarise yourself with the concept of working closely with executive sponsors. Be ready to discuss how you’ve successfully collaborated with senior stakeholders in previous roles to ensure customer satisfaction and value realization.
