At a Glance
- Tasks: Support key enterprise customers by providing tailored technical solutions and guidance.
- Company: Join Fortinet, a leader in network security solutions.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Office-based role in Moorgate, London, with a collaborative team environment.
- Why this job: Make a real impact by helping customers optimise their security and achieve their goals.
- Qualifications: Experience in technical support and strong understanding of networking protocols required.
The predicted salary is between 42750 - 52250 £ per year.
Office based in Moorgate, London 4 days a week.
Would you like to join the leading global provider of network security solutions to help strategic accounts optimise their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers' mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimise their return on investment. If you are keen on helping customers achieve their strategic objectives while working on cutting edge security products, then come and join our team.
Key Responsibilities:
- Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support.
- Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions.
- Take initiatives and ownership of customer incidents to drive for timely resolutions.
- Manage customer communications and expectations until the closure of each case.
- Participate in customer conference calls or face to face customer meetings.
- Produce service reports to summarise service activity and performance for key stakeholders.
- Report Software/Hardware related issues to R&D department and assure follow-up.
Skills and Attributes Requirements:
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching.
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDoS, VPN, Web application Firewall).
- Strong troubleshooting and problem solving skills.
- Face to face and remote customer management experience.
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills.
- Previous experience on Fortinet products is an advantage.
Educational and Experience Requirements:
- Minimum of 6 years of experience in a technical support/post-sales role.
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience.
- Fortinet certification FCP, FCSS, FCX a distinct advantage or similar.
Technical Account Manager in London employer: Zoomcar
Zoomcar is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to drive impactful partnerships in the rapidly evolving security technology landscape. With a strong focus on professional growth, we offer extensive training and development opportunities, ensuring our team members thrive in their careers while contributing to significant company growth across the EMEA region. Join us to be part of a forward-thinking organisation that values innovation and teamwork, all within a vibrant and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Zoomcar, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Zoomcar
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Zoomcar. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Zoomcar insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Zoomcar that you’re committed to staying ahead in the game.
How to prepare for a job interview at Zoomcar
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Zoomcar to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Zoomcar.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
