At a Glance
- Tasks: Provide top-notch support via email, phone, and chat to our fitness community.
- Company: Join Hussle, the UK's leading fitness marketplace, now part of EGYM Wellpass.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be a key player in enhancing customer experiences in the vibrant fitness industry.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 35000 - 45000 £ per year.
Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of venues nationwide through one simple pass. By collaborating with partners like AXA Health, Bupa, and IWG, we create a thriving ecosystem for gym-goers, owners, and health‑conscious organizations.
Are you ready to hit the ground running in a flexible, fast‑paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector.
Responsibilities- Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom.
- Effective Problem Solving: You troubleshoot.
Customer Support Manager (m/f/d) in London employer: Zoomcar
Hussle, now part of EGYM Wellpass, is an exceptional employer that champions a vibrant work culture in the heart of London. With a strong focus on employee growth and development, we offer comprehensive training and support to help you thrive in your role as a Customer Support Manager. Join us to be part of a dynamic team that values flexibility, collaboration, and the well-being of our clients and employees alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fitness industry, especially those who work at Hussle or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky situations and be ready to showcase your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show your passion for fitness! Whether it’s through personal experiences or knowledge of the industry, let your enthusiasm shine through. It’ll make you stand out as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Manager (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Manager role. Highlight any relevant experience in customer support, especially in fast-paced environments like fitness or tech.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our mission at Hussle. Be sure to mention any specific tools you've used, like Zendesk or Intercom.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively solved problems in previous roles. We love seeing candidates who can think on their feet and provide empathetic support to customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zoomcar
✨Know Your Tools
Familiarise yourself with customer support tools like Zendesk or Intercom before the interview. Being able to discuss how you've used these platforms in past roles will show that you're ready to hit the ground running.
✨Show Empathy
Prepare examples of how you've provided empathetic support in challenging situations. This role requires a strong focus on customer experience, so demonstrating your ability to connect with customers will set you apart.
✨Problem-Solving Scenarios
Think of specific instances where you've effectively solved problems for customers. Be ready to walk through your thought process during the interview, as this will highlight your critical thinking and troubleshooting skills.
✨Research the Company
Dive into Hussle and EGYM Wellpass's mission and values. Understanding their approach to fitness-as-a-benefit will help you align your answers with their goals and show that you're genuinely interested in contributing to their success.
