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- Tasks: Support customers and manage issues for Lime's micromobility services.
- Company: Join Lime, a global leader in shared transportation solutions.
- Benefits: Remote work, flexible hours, and a chance to make a difference.
- Other info: Exciting opportunity to grow in a fast-paced startup environment.
- Why this job: Be part of a mission to revolutionise urban transport and promote sustainability.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon‑free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.
Lime is hiring a 6 month Fixed Term Customer Success Manager to join our Commercial Delivery team! In this role, you will report into the Vertical Lead. As Lime expands its Commercial Delivery product, we need a centralized support lead to ensure a seamless experience for our couriers. You will own customer support across all active and future pilots, managing everything from individual issue resolution to high‑level trend reporting.
Lime is at an exciting inflection point as we scale rapidly toward our next stage of growth. As we grow our category leadership, we are transitioning to a more structured, high‑performing organization and need someone who thrives in this evolution. The ideal candidate has experience scaling teams, products, or processes in a fast‑paced, high‑growth environment and can balance execution with strategy. This is a remote position with a preference for candidates residing in the UK or EU to maintain effective collaboration across teams.
What You’ll Do:
- Respond to customer issues and support requests across all active and future pilot channels.
- Execute refunds and credits within approved policy using internal Admin Tools.
- Troubleshoot technical account problems and manage escalations to engineering or product teams.
- Track recurring issues and document trends to improve the overall product experience.
- Create lightweight support playbooks and formalize escalation paths as the program scales.
- Partner closely with product and engineering teams to close the loop on repeat customer pain points.
- Provide consistent support coverage across a 5‑day schedule that must include Friday, Saturday, and Sunday.
About You:
- Willingness and availability to work weekends (Friday through Sunday coverage is required).
- Experience in a customer‑facing support or success role, preferably in tech or logistics.
- Strong technical aptitude to navigate internal admin tools and account databases.
- Excellent written communication skills for clear issue documentation and customer responses.
- Ability to handle high‑pressure escalations with empathy and efficiency.
- Self‑motivated with the ability to work remotely across different time zones.
Preferred Experience:
- Experience in a startup environment scaling support processes from scratch.
- Familiarity with CRM and ticketing systems.
- Experience in the delivery or mobility industry.
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
Customer Success Manager employer: Zoomcar
Contact Detail:
Zoomcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Lime or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Lime's mission and values. Show us how your experience aligns with our goals of shared, affordable, and carbon-free transportation. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your problem-solving skills! As a Customer Success Manager, you'll need to handle customer issues efficiently. Think of examples from your past roles where you turned a negative experience into a positive one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Lime team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer support, especially in tech or logistics, and show how you can thrive in a fast-paced environment like Lime.
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts well to demonstrate your ability to document issues and respond to customers effectively.
Highlight Relevant Experience: If you've worked in a startup or have experience scaling support processes, make that stand out! We want to see how your background aligns with our mission and how you can contribute to our growth at Lime.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zoomcar
✨Know Your Stuff
Before the interview, dive deep into Lime's mission and values. Understand their products, especially the electric bikes and scooters, and how they contribute to shared micromobility. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past roles where you've successfully resolved customer issues or improved processes. Highlight your experience in fast-paced environments and how you've managed escalations with empathy and efficiency. This will demonstrate that you can thrive in Lime's dynamic setting.
✨Be Ready for Technical Questions
Since the role requires a strong technical aptitude, brush up on any relevant tools or systems you’ve used in previous positions. Be prepared to discuss how you would troubleshoot common issues and document trends. This will show that you can handle the technical aspects of the job confidently.
✨Emphasise Your Flexibility
Lime needs someone who can work weekends and adapt to different time zones. Make sure to express your willingness to cover the required schedule and share any previous experiences where you successfully managed flexible working hours. This will reassure them that you’re ready for the demands of the role.