At a Glance
- Tasks: Drive growth and generate pipeline for strategic CX customers across the UK.
- Company: Join Zoom, a leader in communication solutions with a vibrant team culture.
- Benefits: Enjoy a variety of perks, work-life balance, and a supportive environment.
- Other info: Flexible hybrid work model with opportunities for career advancement.
- Why this job: Make an impact in a fast-paced role focused on customer experience and AI.
- Qualifications: Experience in SaaS or customer experience solutions with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As a ZCX Strategic Accounts Business Development Representative, you'll proactively generate pipeline and drive growth across the UK. You'll focus on strategic CX customers—existing Zoom accounts with no CX penetration and/or net-new organizations. You'll combine prospecting and outreach with strategic go-to-market execution. Work across Zoom's partner ecosystem, CX marketing, and sales teams to accelerate pipeline creation and sales velocity. This role requires exceptional communication skills, persistence, and good prospect qualification abilities.
About the Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they expand Zoom's global presence. They help businesses harness the full potential of virtual collaboration.
What we’re looking for:
- Have experience in SaaS, contact centre AI-driven, or customer experience solutions
- Demonstrate proven ability to prospect, generate pipeline, and accelerate deals
- Have a solid track record of working with partners to deliver joint go-to-market initiatives
- Possess excellent communication skills with a consultative, customer-first approach
- Bring passion for customer experience, AI, and building solid business relationships
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Zoom CX Business Development Representative employer: Zoom
Zoom is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee well-being and professional growth. With a structured hybrid working model, employees enjoy the flexibility of remote work while being part of a collaborative team that drives innovation in customer experience solutions. Our commitment to delivering happiness is reflected in our comprehensive benefits programme, which supports physical, mental, and emotional health, making Zoom a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Zoom CX Business Development Representative
✨Tip Number 1
Get to know the company inside out! Research Zoom's products and services, especially in the CX space. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current Zoom employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role. Highlight your successes in prospecting and pipeline generation to demonstrate your value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Zoom team and ready to contribute to our growth.
We think you need these skills to ace Zoom CX Business Development Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Zoom CX Business Development Representative role. Highlight your experience in SaaS and customer experience solutions, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since this role requires exceptional communication skills, don’t hold back! Use clear and concise language in your application. We want to see how you can convey your ideas effectively, just like you would with clients.
Demonstrate Your Passion:Let your enthusiasm for customer experience and AI shine through in your application. Share examples of how you've built solid business relationships in the past, and show us why you're excited about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zoom
✨Know Your Stuff
Before the interview, make sure you understand Zoom's products and services, especially those related to customer experience and AI. Familiarise yourself with their market position and how they compare to competitors. This knowledge will help you speak confidently about how you can contribute to their growth.
✨Showcase Your Skills
Prepare specific examples from your past experiences that demonstrate your ability to prospect and generate pipeline. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact in previous roles.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to customer experience or how they envision the future of CX solutions. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Emphasise Teamwork
Since this role involves working across various teams, highlight your collaborative experiences. Share stories where you successfully partnered with others to achieve a common goal. This will demonstrate your ability to thrive in a dynamic team environment, which is crucial for success at Zoom.
