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For Companies At a Glance
- Tasks: Drive growth in support and managed services through customer engagement and partner collaboration.
- Company: Join Zoom, a leader in cutting-edge communication solutions.
- Benefits: Enjoy a variety of perks for your physical, mental, and financial well-being.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: 5+ years in business development or technical support, with strong analytical skills.
- Other info: Flexible hybrid work model and commitment to fair hiring practices.
The predicted salary is between 60000 - 80000 £ per year.
What you can expect
Zoom is seeking a passionate, results-oriented Business Development Manager for Technical Support and Managed Services focused on EMEA and APAC. This strategic role will drive the growth of our Support and Managed Services through direct customer engagement and partner collaboration.
About the Team
With a focus on delivering cutting‑edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer‑centric approach, they play a pivotal role in expanding Zoom’s global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
- Developing and executing regional go‑to‑market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs.
- Supporting the development and monetization of the Channel Partner Support Program, working with service providers, carriers, resellers on onboarding, training, certification and integrated support solutions.
- Conducting market research, competitor analysis, and identifying opportunities for service differentiation, pricing, and packaging.
- Overseeing the lifecycle of support and managed service products, from concept and positioning to sales enablement and post‑launch performance analysis.
- Engaging directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments.
- Cultivating and growing relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration.
- Monitoring relevant KPIs and market feedback, providing data‑driven recommendations to continuously improve offerings and execution.
- Partnering closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy.
What we’re looking for
- 5+ years in business development, technical support, partner programs, or managed services, ideally in enterprise SaaS or cloud services.
- Good experience with go‑to‑market planning and product lifecycle management for technical support and services.
- Track record of revenue growth for support or managed services products in complex, matrixed organizations.
- Good experience working directly with major enterprise or telecom partners, carriers, and resellers in EMEA and/or APAC.
- Good analytical skills with expertise in market research, data‑driven decision making, and KPI monitoring.
- Good experience with regional compliance and regulatory environment.
- Experience growing product sales via at least either Cloud Marketplaces, GSI sales motion, tech alliances (advantageous).
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
Benefits
As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Support & Services Business Development Manager, Zoom - UK employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Services Business Development Manager, Zoom - UK
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching Zoom’s products and services. We want to see your passion for our solutions, so be ready to discuss how you can contribute to our growth in the Support and Managed Services space.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience and how it aligns with our goals. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love candidates who take the initiative and keep the conversation going.
We think you need these skills to ace Support & Services Business Development Manager, Zoom - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support & Services Business Development Manager role. Highlight your relevant experience in business development and technical support, and show us how you align with Zoom's mission and values.
Showcase Your Achievements: We want to see your track record! Include specific examples of how you've driven revenue growth or successfully managed services in previous roles. Numbers speak volumes, so don’t shy away from sharing metrics that demonstrate your impact.
Research is Key: Before hitting 'send', do a bit of homework on Zoom and the industry. Understanding our products and market trends will help you craft a compelling application that resonates with us and shows your genuine interest in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Zoom
✨Know Your Stuff
Make sure you’re well-versed in Zoom's products and services, especially those related to technical support and managed services. Familiarise yourself with the latest trends in enterprise SaaS and cloud services, as this will help you speak confidently about how you can contribute to their growth.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in business development and partner programs. Highlight any revenue growth you've achieved and how you’ve engaged with major enterprise partners, especially in EMEA and APAC.
✨Understand the Market
Conduct thorough market research before your interview. Be ready to discuss competitor analysis and how you can differentiate Zoom’s offerings. This shows you’re proactive and have a strategic mindset, which is crucial for the role.
✨Build Relationships
Emphasise your ability to cultivate relationships with stakeholders. Prepare to discuss how you’ve successfully collaborated with internal teams and external partners in the past, as this aligns perfectly with Zoom's customer-centric approach.